Open to opportunities

Natasha Ashlee Shasha

@natashaashleeshasha

Message

Customer-focused IT support specialist delivering reliable technical solutions and user onboarding.

Zimbabwe

Message

What I'm looking for

I seek roles where I can provide customer-centric IT support, lead onboarding and documentation efforts, work on migrations and uptime projects, and grow in a collaborative, remote-first environment focused on user success.

I am a customer-focused IT professional with three years supporting over 1,500 users across remote and in-person environments, delivering first-call resolutions and managing escalations with empathy.

I have a strong background in IT support, systems administration, networking, Office 365 administration, and end-user training, and I led projects including Office 365 migrations and biometric enrolment with zero data errors.

I build trust with stakeholders, create documentation and knowledge-base content that reduced resolution time, and thrive in global, remote-first teams to maintain uptime and improve platform adoption.

Experience

Work history, roles, and key accomplishments

Current

ICT Assistant

Current

Zimbabwe Consolidated Diamond Company

Apr 2022 - Present (3 years 5 months)

Provide IT support to 1,000+ users across remote and in-person channels, led Office 365 migration and SAP uptime monitoring, and maintained 100% uptime for critical applications while reducing resolution time through documentation.

Office 365 Zoho Solarwinds Active Directory SAP Remote Support

ICT Graduate Trainee

First Mutual Holdings

Jul 2021 - Mar 2022 (8 months)

Provided first-level remote technical support, managed asset inventory, documented IT processes, and supported mobile application uptime and bug resolution across teams.

Technical Support Asset Management Documentation Troubleshooting Dialogflow Google Cloud Customer Support Ticketing Systems

ICT Intern

Zimbabwe Consolidated Diamond Company

Sep 2018 - Jul 2019 (10 months)

Delivered end-user technical support, configured systems and peripherals, managed Active Directory accounts, and assisted with IT orientation for new employees.

Technical Support Active Directory DNS DHCP Software Configuration User Onboarding Troubleshooting

Education

Degrees, certifications, and relevant coursework

Harare Institute of Technology

Bachelor of Technology (Honours), Electronic Commerce

2016 - 2020

Grade: Upper Second Class (2.1)

Earned a Bachelor of Technology (Honours) in Electronic Commerce with an Upper Second Class (2.1), focusing on e-commerce systems and related IT applications.