TSTendaishe Shoshore
@tendaisheshoshore
Experienced technical consultant with a passion for digital transformation.
ZimbabweWhat I'm looking for
I am an experienced technical consultant with a proven track record of successfully implementing innovative solutions to optimize business operations. My expertise lies in providing strategic guidance, project management, and technical data integrity to drive digital transformation initiatives. I have a strong background in customer service, having worked as a Customer Service Consultant where I utilized my problem-solving skills to resolve customer complaints effectively.
In my current role as a Technical Consultant at Africom Pvt Ltd, I have provided technical support and troubleshooting assistance to over 500 end-users. I am skilled in diagnosing and resolving hardware, software, and network-related issues, ensuring that all technical support requests are handled promptly. My experience also includes collaborating with IT teams and network engineers to troubleshoot complex network issues, further enhancing my technical acumen.
With a Bcom Honours in Information Systems and certifications in Linux OS and Microsoft applications, I am eager to leverage my technical knowledge and consulting experience to deliver measurable results for organizations. I am passionate about building lasting relationships with clients and continuously improving service delivery.
Experience
Work history, roles, and key accomplishments
Customer Service Consultant
Africom Pvt Ltd
Feb 2018 - Present (7 years 4 months)
Utilized problem-solving skills to quickly and effectively resolve customer complaints and provided exceptional daily customer service. Managed client accounts, analyzed customer service data to identify areas for improvement, and developed strategies to address them. Handled receipting, invoicing, daily/monthly reports, stock reconciliation, and managed retail inventory.
Technical Consultant
Africom Pvt Ltd
Feb 2018 - Present (7 years 4 months)
Provided technical support and troubleshooting assistance to over 500 end-users. Installed, configured, and maintained desktop computers, laptops, and peripherals, diagnosing and resolving hardware, software, and network issues. Collaborated with IT teams to troubleshoot complex network issues, including LTE and Ubiquiti networks.
Accounting and IT Intern
Chipinge District Hospital
Aug 2012 - Aug 2013 (1 year)
Diagnosed and resolved hardware, software, and network-related issues in a timely manner. Installed, configured, and maintained desktop computers, laptops, and peripherals, while also providing training to staff on new technologies. Prepared end-of-week reports for the accountant.
Education
Degrees, certifications, and relevant coursework
Great Zimbabwe State University
Bcom Honours, Information Systems
Grade: Lower second division
Completed a Bachelor of Commerce Honours degree in Information Systems, focusing on the strategic application of IT in business. Gained expertise in areas such as system analysis, database management, and IT project leadership.
St Joseph's High school
GCE Advanced Level, General Certificate of Education
Attained the General Certificate of Education Advanced Level, demonstrating proficiency in a range of subjects. Developed strong analytical and problem-solving abilities essential for higher education.
St Dominic's High school
GCE Ordinary Level, General Certificate of Education
Obtained the General Certificate of Education Ordinary Level, establishing a solid academic foundation across core subjects. Cultivated fundamental learning skills and prepared for advanced studies.
Availability
Location
ZimbabweAuthorized to work in
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