Open to opportunities

alex dongas

@alexdongas

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Versatile IT professional with over 8 years of experience.

Zimbabwe

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What I'm looking for

I'm looking for a role that values collaboration and offers opportunities for growth.

I'm an IT professional with over 8 years of experience in technical support, system administration, and network troubleshooting. My journey has equipped me with a diverse skill set that allows me to manage complex IT environments effectively. I have a proven track record of resolving intricate issues and providing exceptional user support, which has been pivotal in enhancing system performance and streamlining operations.

In my most recent role as a Freelance IT Generalist, I provided comprehensive IT solutions, including website development and server maintenance for small businesses. Previously, I led a team at Mission Control, where I improved resolution times and maintained operational continuity for global clients. My experience spans various roles, from Technical Analyst to System Administrator, where I managed extensive IT infrastructures and ensured high user satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Freelance IT Generalist

Current

Self-Employed

Jul 2022 - Present (3 years 1 month)

Provided end-to-end IT solutions, including website development, server maintenance, and user support for small businesses and individuals. Performed troubleshooting, malware remediation, and system optimization to enhance performance and security.

Web Development User Support Troubleshooting Malware Remediation Optimization

Lead Technical Specialist

Mission Control NOC and HelpDesk Services

Feb 2019 - Mar 2020 (1 year 1 month)

Supervised a team of 6, overseeing IT support, network troubleshooting, and system escalations for global clients. Provided senior-level assistance across desktop, server, and application issues, improving resolution times.

IT Support Desktop Support Application Support

Technical Analyst

Mission Control NOC and HelpDesk Services

Jan 2018 - Feb 2019 (1 year 1 month)

Supported international clients with white-label IT services, including desktop support, server management, and software troubleshooting. Resolved a wide range of hardware and software issues, ensuring high user satisfaction and system uptime.

Desktop Support System Uptime

System Administrator

Consolidated Fastfrate Inc.

Sep 2016 - Dec 2017 (1 year 3 months)

Managed 500+ endpoints, performing system maintenance, software updates, and network administration across the enterprise. Supported IT infrastructure upgrades, enhancing performance and reliability.

Maintenance software upgrades Network Administration Help Desk Technical Support

Triage Engineer

VortalSoft Inc.

Jun 2015 - Jul 2016 (1 year 1 month)

Provided initial troubleshooting and support for call center software, resolving issues for internal and external users worldwide. Handled diverse IT inquiries, from hardware malfunctions to software configuration, improving support workflows.

Troubleshooting Call Center Software Hardware Malfunctions Software Configuration User Support Workflows

Education

Degrees, certifications, and relevant coursework

York University

Bachelor of Arts (Hons.), Information Technology

Completed a comprehensive program focusing on Information Technology, gaining expertise in various IT domains. Developed strong analytical and problem-solving skills applicable to complex technical challenges.

Seneca College

Associate Degree, Computer Networking

Activities and societies: Relevant Coursework: Network Security, Cybersecurity, Threat Analysis, Business Development

Acquired foundational knowledge and practical skills in Computer Networking. Coursework included Network Security, Cybersecurity, Threat Analysis, and Business Development, preparing for a career in IT infrastructure.