Eduardo Pirolli

The daily task was to perform the EOD in analyzing data and solving exceptions issues on the client UI.
Communicated with other teams in solving issues reported by clients.
Collaborated in the upgrade notes by sending the release notes to our
clients individually.
Assisted in the release management by adjourning and participating in meetings with Development, product, and client success teams.

Responsible for the entire client support operations.
Secured a profit margin and was able to minimize chargeback loss and
Creatively wrote newsletters for the company's weekly specials
Assisted in personalizing deals and adding value for the company’s audience and subscribers.
Was able to raise company satisfaction score from 50% to 90%

Assisted in leading sales teams to reach sales targets within one month of starting the company.
Organized sales targets and successfully managed fellow departments to assist.
Set several cold calls daily to help increase sales and create data documents to ensure we increase sales profit.
Worked on scoot911 customer support.

Executed event planning from conception through completion.
Conducted venue searches, gathered information, organized site visits,
and negotiated contracts.
Build loyal Client relationships by planning designing catering menus and production of events.
Maintaining cost containment.
Cooperate with Marketing and PR teams to coordinate on-site press and
media, including internal media interview

Earned Spotlight within two months of a new role which is an award that the General Manager and clients recognize.Managed and resolved issues and compliance with the highest quality resolution.
Assist guests in deciding what products and services best suit their needs promptly via multiple channels (Phone, Chat, Email, and Social Media).
Managed, and supervised a team of Thirty, trained new