Deodrick Barnes
@deodrickbarnes
Customer service professional with expertise in account management and customer retention.
What I'm looking for
As a seasoned customer service professional, I have a proven track record of leading teams, optimizing CRM processes, and enhancing customer satisfaction. With expertise in account management, customer retention, and risk mitigation, I have consistently delivered results-driven strategies to drive efficiency and reduce risks.
Throughout my career, I have developed and implemented data-driven solutions to improve customer experience, leading to significant increases in customer satisfaction and revenue growth. My strong leadership skills have enabled me to lead cross-functional teams and facilitate collaboration to achieve common goals.
I am passionate about leveraging technology to streamline processes and improve customer outcomes. With proficiency in CRM tools, MS Suite, and Google Workspace, I am well-equipped to drive digital transformation and innovation in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Customer Account Team Lead
Honda Financial Services
Jan 2021 - Present (4 years 5 months)
Led weekly team meetings and onboarding initiatives for new hires, overseeing teams of 10+. Managed CRM Tools to assist customers with processing payments and legal documentation.
Lead Community Manager
Minties Web3
Aug 2022 - Present (2 years 10 months)
Developed, deployed, and maintained internal ticketing systems in the discord community. Facilitated community growth initiatives, boosting engagement and driving traffic to discord, twitter, and website.
Customer Retention Specialist
Eastman Kodak Company
Aug 2018 - Oct 2019 (1 year 2 months)
Managed client retention from the onboarding process, achieving a 98% satisfaction rate for over 50 clients. Collaborated with Logistics & Operation management to form analysis reports.
Education
Degrees, certifications, and relevant coursework
Deodrick hasn't added their education
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