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@shauntaehenderson
I am a customer-focused professional seeking Customer Success Manager role.
United StatesI have 13 years of customer-focused experience across reservations, technical support, and sales where I consistently resolved complex issues, increased satisfaction, and often surpassed performance targets. I have a track record of managing high-volume inquiries, implementing strategic sales plans, and mentoring junior staff to drive results.
In my current role as an Owner Resolutions Specialist, I liaise across departments to streamline communication, interpret account details, and retain clients while adhering to policy and confidentiality standards. I am looking to apply my CRM proficiency, problem-solving skills, and leadership experience in a Customer Success Manager role to improve retention and drive customer value.
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Work history, roles, and key accomplishments
WDWyndham Destinations
Jun 2022 - Present (3 years 5 months)
Managed and resolved complex owner inquiries and complaints, liaising across departments to improve service delivery and maintain owner satisfaction and retention.
IHiQor Holdings
Jul 2021 - Apr 2022 (9 months)
Managed and grew a portfolio of key accounts, implementing strategic sales plans and consistently exceeding sales targets while mentoring junior agents to improve team performance.
SISitel
Jun 2020 - Mar 2021 (9 months)
Provided first-level technical support for Starbucks clients, diagnosing and resolving software and hardware issues while documenting interactions and escalating complex cases to higher-tier teams.
IHIHG
Nov 2008 - Nov 2018 (10 years)
Managed high-volume inbound reservation inquiries, booking rooms and optimizing availability using reservation software; collaborated with sales to maximize occupancy and ensure guest satisfaction.
Degrees, certifications, and relevant coursework
SUBachelor of Applied Science, Business Administration
Completed a Bachelor of Applied Science in Business Administration in December 2020.
SCAssociate of Arts, Marketing Management
Completed an Associate of Arts in Marketing Management in December 2004.
Software and tools used professionally
United StatesYou can contact Shauntae and 90k+ other talented remote workers on Himalayas.
Message Shauntae
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