Kaci Steen
@kacisteen
Experienced customer service professional with a passion for leadership.
United StatesWhat I'm looking for
I am an innovative thinker with a strong desire to lead and develop effective strategies that enhance team dynamics and drive collective success in fast-paced environments. My experience spans over four years in customer service, retail leadership, and remote client support, where I have consistently delivered exceptional service and improved customer satisfaction.
In my previous roles, I have supervised daily operations, managed complaint resolutions, and trained staff to ensure a safe and welcoming environment for both customers and team members. I am proficient in CRM systems and remote communication tools, which allows me to build strong relationships and solve problems efficiently. I am eager to embrace leadership opportunities and contribute to a collaborative work culture that encourages creativity and drives organizational success.
Experience
Work history, roles, and key accomplishments
Ambassador Resource Specialist
Nexrep/Abbvie
Feb 2024 - Present (2 years 4 months)
Opened and maintained customer accounts by accurately recording and updating information. Resolved product or service problems by clarifying complaints, determining causes, explaining solutions, and ensuring follow-up for resolution.
Independent Contractor
Nexrep/Priceline
Jun 2020 - Feb 2040 (19 years 8 months)
Maintained a quiet and calm environment while handling customer complaints and operating company software. Provided world-class customer service by clarifying issues, determining causes, explaining solutions, and ensuring resolution.
Relief Manager
Racetrac
Apr 2018 - Dec 2020 (2 years 8 months)
Ensured a safe and open work environment while providing customer service via telephone, electronic, and face-to-face interactions. Reviewed complaints pertaining to invoice disputes and product quality issues, handling major incidents not resolvable by cashiers.
Education
Degrees, certifications, and relevant coursework
Pepperell High School
High School Diploma, General Studies
2009 - 2013
Obtained a high school diploma with a focus on general studies. Developed foundational knowledge across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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