Kaci SteenKS
Open to opportunities

Kaci Steen

@kacisteen

Experienced customer service professional with a passion for leadership.

United States
Message

What I'm looking for

I am looking for a role that allows me to lead teams, foster collaboration, and drive customer satisfaction in a dynamic environment.

I am an innovative thinker with a strong desire to lead and develop effective strategies that enhance team dynamics and drive collective success in fast-paced environments. My experience spans over four years in customer service, retail leadership, and remote client support, where I have consistently delivered exceptional service and improved customer satisfaction.

In my previous roles, I have supervised daily operations, managed complaint resolutions, and trained staff to ensure a safe and welcoming environment for both customers and team members. I am proficient in CRM systems and remote communication tools, which allows me to build strong relationships and solve problems efficiently. I am eager to embrace leadership opportunities and contribute to a collaborative work culture that encourages creativity and drives organizational success.

Experience

Work history, roles, and key accomplishments

NE
Current

Ambassador Resource Specialist

Nexrep/Abbvie

Feb 2024 - Present (1 year 5 months)

Opened and maintained customer accounts by accurately recording and updating information. Resolved product or service problems by clarifying complaints, determining causes, explaining solutions, and ensuring follow-up for resolution.

Education

Degrees, certifications, and relevant coursework

PS

Pepperell High School

High School Diploma, General Studies

2009 - 2013

Obtained a high school diploma with a focus on general studies. Developed foundational knowledge across various subjects.

Tech stack

Software and tools used professionally

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Kaci Steen - Ambassador Resource Specialist - Nexrep/Abbvie | Himalayas