Kayode Ayeni
@kayodeayeni1
Senior customer service leader and virtual assistant driving retention and operational excellence.
United StatesWhat I'm looking for
I am a senior customer service professional and virtual assistant with 7+ years delivering premium customer support and executive-level administrative services for international clients. I lead cross-functional teams, design customer success programs, and implement processes that measurably improve retention and service delivery.
At Cochlear Ltd I led initiatives for enterprise clients with $2M+ annual contracts, managed a 12-person service team, and developed KPIs that improved service delivery by 40% while increasing retention by 28%. In prior roles I provided high-level support to C-suite executives, managed large online marketplace support operations, and administered Linux hosting environments with automated Python and shell scripting.
I combine technical proficiency (CRM platforms, workflow automation, analytics) with strong people and project management skills to reduce escalations, secure data, and optimize customer journeys. I seek roles where I can scale customer success, streamline operations, and mentor teams to exceed performance targets.
Experience
Work history, roles, and key accomplishments
Customer Experience Manager
Cochlear Ltd
Jun 2022 - Present (4 years)
Led customer experience initiatives for enterprise clients with $2M+ annual contracts, increasing retention by 28% and improving service delivery metrics by 40% through KPI development and a 12-person team leadership.
Senior Virtual Assistant
Orkin
Jun 2017 - Aug 2020 (3 years 2 months)
Provided high-level administrative support to six C-suite executives, managed complex international travel and meetings, and implemented a project management system that improved task completion rates by 45%.
Customer Support Specialist
IonTuition
Sep 2018 - Feb 2020 (1 year 5 months)
Supported an online marketplace handling 10,000+ daily transactions, managed returns and dispute resolution with a 96% customer satisfaction rate, and reduced escalation rates by 30% via proactive communication.
Technical Customer Support Rep
Mercodia
Jan 2017 - Aug 2018 (1 year 7 months)
Administered 200+ Linux servers in HA environments, automated system tasks with Python and shell scripts, and designed DR and backup protocols achieving a 99.5% recovery SLA to support PCI compliance.
Customer Service Associate
Frontdoor Inc
Jul 2015 - Dec 2016 (1 year 5 months)
Handled inbound telecommunications customer service, processed account and billing changes, and achieved top-performer status for six consecutive months while contributing to service improvement initiatives.
Education
Degrees, certifications, and relevant coursework
University of North Texas
Master of Science, Computer Science
2014 - 2016
Completed a Master of Science in Computer Science from August 2014 to June 2016 in Denton, TX.
St. Joseph's University
Bachelor of Business Administration, Business Administration
2010 - 2014
Completed a Bachelor of Business Administration from August 2010 to June 2014.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring Kayode?
You can contact Kayode and 90k+ other talented remote workers on Himalayas.
Message KayodeFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
