Open to opportunities

Lori Arbit

@loriarbit

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Proven Customer Success leader driving retention, engagement & growth—let’s elevate your experience!

United States

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What I'm looking for

I am looking for a role that values strong customer relationships and offers opportunities for growth and development.

I am a motivated and compassionate customer service professional with over 16 years of experience in delivering exceptional service, resolving issues, and building customer loyalty. After a focused period on childcare and volunteer work, I am eager to leverage my previous experience and new skills back into a dynamic customer service role.

Throughout my career, I have developed strong project management skills, leading and mentoring cohesive teams while fostering client satisfaction across all organizational levels. My expertise in telecommunications and analytical problem-solving has allowed me to resolve complex issues effectively, ensuring a high level of service and satisfaction for my clients.

I thrive under pressure and excel in managing high workloads, consistently exceeding service-level agreements and delivering projects ahead of deadlines. I am dedicated to staying current on emerging technologies and industry advancements, which enhances my ability to provide expert consultation and support to my clients.

Experience

Work history, roles, and key accomplishments

Current

Household Manager

Current

Self Employed

Jan 2007 - Present (18 years 5 months)

Oversaw daily operations of a busy household, managing schedules, budgets, and logistics for family members. Developed cost-saving strategies and organized events, ensuring a harmonious environment while supporting children's activities.

Budget Management Event Planning Conflict Resolution Multitasking Scheduling Logistics Coordination Communication Problem Solving Childcare

Community Outreach Manager

Stoughton Youth Baseball

Jan 2016 - Jan 2022 (6 years)

Managed community outreach programs, enhancing participation and establishing partnerships with local businesses. Developed marketing campaigns and managed concession stand operations during the season.

Community Outreach Marketing Campaigns Vendor Relations Event Coordination Customer Service Team Sponsorship Social Media Management Communication Leadership

National Accounts Team Leader

Verizon

Jun 1999 - Apr 2007 (7 years 10 months)

Supported seven Fortune 500 accounts, generating over $10 million annually. Acted as a liaison between management and customers, resolving escalations and supervising a team of Customer Service Representatives.

Major Accts Spec/Cust Serv Rep

Corporate Software

Jun 1995 - Jun 1999 (4 years)

Supervised a team managing customer requests for Fortune 500 clients, providing technical support and resolving issues. Collaborated on quality assurance and system upgrades, ensuring high customer satisfaction.