ebony hardy
@ebonyhardy
Customer Support Associate with wireless sales and troubleshooting experience delivering standout customer experiences.
United StatesWhat I'm looking for
I’m a customer-focused professional with experience in wireless sales, retail, and customer support. I’m known for resolving concerns quickly, troubleshooting devices effectively, and building strong customer relationships.
At Cricket Wireless Authorized Dealer, I assisted customers with account questions, upgrades, and troubleshooting. I processed payments accurately, recommended products based on customer needs, and handled issues professionally in a fast-paced retail environment.
In corporate and indirect Verizon Wireless roles, I supported customers with wireless account management, billing concerns, device troubleshooting, and service support. I maintained customer satisfaction through clear communication, professionalism, and empathy while supporting retention and sales goals.
Beyond wireless support, I’ve worked in retail at TJ Maxx and as a Library Assistant, strengthening my organization, teamwork, and customer interaction skills. I bring leadership and problem-solving habits that help teams improve customer experiences every day.
Experience
Work history, roles, and key accomplishments
Customer Support Associate
Verizon Wireless
Nov 2025 - Present (7 months)
Helped customers with device setup, account updates, and wireless service support while maintaining professionalism and empathy. Collaborated with team members to improve customer experiences.
Sales Associate & Support
Cricket Wireless Authorized Dealer
Jul 2020 - Present (5 years 11 months)
Assisted customers with account questions, upgrades, and troubleshooting in a fast-paced retail wireless environment. Processed payments and transactions accurately while recommending products and services based on customer needs.
Customer Service Representative
Verizon Wireless
Jan 2023 - Nov 2025 (2 years 10 months)
Supported customers with wireless account management and technical issues, including billing concerns and device troubleshooting. Maintained customer satisfaction through clear communication and supported sales and customer retention goals.
Retail Customer Service Rep
Tj Maxx
Oct 2018 - Jan 2019 (3 months)
Assisted customers with purchases and product questions while maintaining a clean and organized sales floor. Delivered friendly, professional service and supported efficient checkout experiences.
Library Assistant
Laurens County Library
Jun 2016 - Aug 2016 (2 months)
Helped visitors locate resources and supported daily library operations. Organized materials and assisted with customer needs in a community service environment.
Education
Degrees, certifications, and relevant coursework
Full Sail University
Creative Writing Program, Creative Writing
2025 -
Enrolled in the Creative Writing program starting October 2025.
Georgia Military College
Standard Core Studies, Standard Core Studies
2019 -
Completed Standard Core Studies in 2019.
Dublin High School
High School Diploma
Grade: 3.5
Earned a High School Diploma from Dublin High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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