DGDashary Guerrero
@dasharyguerrero
Customer support specialist with a focus on efficiency and satisfaction.
United StatesWhat I'm looking for
As a dedicated customer support specialist, I have a strong background in enhancing service quality and resolving issues efficiently. My experience includes managing remote client support, where I successfully resolved 95% of inquiries on the first contact. I pride myself on my ability to analyze customer feedback and implement creative solutions that significantly reduce response times and improve overall service delivery.
Throughout my career, I have demonstrated a commitment to driving efficiency and customer satisfaction. My roles have ranged from retail sales associate to customer service representative, where I consistently streamlined processes and collaborated with cross-functional teams to enhance productivity. I am passionate about fostering team synergy and delivering exceptional customer service, which has resulted in measurable improvements in service quality and customer loyalty.
Experience
Work history, roles, and key accomplishments
Remote MSC
AAA Northeast
May 2024 - Present (1 year 2 months)
Managed remote client support, resolving 95% of issues on first contact and enhancing customer satisfaction. Coordinated with cross-functional teams to streamline processes and developed creative solutions for remote support challenges.
Customer Service Representative
PLS Financials
Sep 2023 - Nov 2023 (2 months)
Resolved customer inquiries efficiently, enhancing satisfaction and loyalty through effective communication. Processed transactions accurately and collaborated with the team to streamline workflows, leading to measurable improvements in service quality.
Retail Sales Associate
Snipes
Aug 2022 - Jun 2023 (10 months)
Assisted customers with product selection, resulting in increased sales and customer satisfaction. Streamlined product selection process and implemented efficient inventory management techniques. Fostered team synergy to deliver exceptional customer service.
Store Associate/Cashier
TJMaxx
May 2021 - Jan 2022 (8 months)
Operated cash register accurately, balancing daily receipts and ensuring precise transactions. Processed customer transactions swiftly, maintaining high service standards and reducing wait times. Collaborated with team to improve cashier processes, boosting overall store efficiency.
Education
Degrees, certifications, and relevant coursework
Dashary hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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