Nicole Picariello

Versatile and detail-oriented professional with over 10 years of experience in customer service, technical support, account management, and business operations. Proven ability to resolve complex issues, manage sensitive customer information, communicate effectively, and maintain strong professional relationships. Proficient in Microsoft Office applications, digital systems, troubleshooting, documentation, and multitasking in fast-paced environments. Highly adaptable, self-motivated, and organized, with strong problem-solving skills and the ability to work independently or collaboratively. Seeking a remote opportunity to apply extensive professional experience, contribute to organizational success, and continue developing new skills in a growth-oriented environment.

At The Cellular Connection – Verizon Wireless, I sell devices, accessories, and wireless service plans while helping customers troubleshoot technical issues. I also take part in marketing and outreach events and cross-sell to support the customer experience.

Before that, I was a Sales Representative at Wireless Zone – Verizon Wireless, where I sold wireless products and plans, supported customers with device issues, and participated in promotional events.

At Nexgen Wireless, I built community relationships and referral networks, tailored service to customer needs, and planned marketing events. I also met and exceeded weekly and monthly sales quotas.

Across retail and customer-facing roles, I’ve supported sales, appointment scheduling, inventory, and payment processing. I’m interested in bringing my customer service and sales experience to a new organization.