Open to opportunities

Mayreline Lora Duran

@mayrelineloraduran

Message

Dedicated customer support professional with strong communication skills.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated customer support professional with over three years of experience in retail sales and technical support. Currently, I work at T-Mobile Corp as a Mobile Expert, where I consistently provide top-notch service, ensuring customer issues are resolved promptly. My ability to communicate effectively in dynamic environments has helped me deliver a great customer experience while supporting business growth.

Previously, I excelled as a Retail Sales Representative at Wireless Vision, where I developed a strong track record in customer service and sales. I am known for my strong communication skills and adaptability in fast-paced environments. My commitment to ensuring an outstanding customer experience has been a driving force in my career.

In addition to my sales experience, I have worked as a Front Desk Receptionist at Abra Health Group, where I managed administrative tasks and provided a welcoming atmosphere for patients. My attention to detail and professionalism in handling challenging situations have been key to my success in customer-facing roles.

Experience

Work history, roles, and key accomplishments

Current

Mobile Expert

Current

T-Mobile Corp.

Aug 2024 - Present (11 months)

Developed a strong track record in sales and technical support, consistently providing top-notch service and resolving customer issues promptly. Communicated effectively and thrived in dynamic, busy environments with consistent foot traffic, delivering great customer experiences and supporting business growth.

Sales Technical Support Customer Service Communication Problem Solving Retail Sales Customer Experience Business Growth

Retail Sales Representative

Wireless Vision

Sep 2022 - Present (2 years 10 months)

Excelled in sales and technical support, providing customers with exceptional service and efficiently resolving issues. Demonstrated strong communication skills and adaptability to fast-paced environments, ensuring an outstanding customer experience while driving business growth.

Customer Service Sales Technical Support Communication Skills Communication Adaptability Customer Experience Retail Problem Solving

Front Desk Receptionist

Abra Health Group

Feb 2022 - Present (3 years 5 months)

Managed administrative tasks and provided a good patient experience in a busy dental office setting. Proficient in appointment scheduling, patient registration, and insurance verification, maintaining a warm and welcoming atmosphere for patients.

Scheduling Patient Registration Insurance Verification Communication Skills Attention To Detail

Assistant Manager

SmartTalk Wireless

Feb 2021 - Present (4 years 5 months)

Exceeded sales targets by providing exceptional customer service and expert product knowledge. Proficient in handling sales transactions, managing inventory, and resolving customer concerns efficiently, with a passion for staying updated on the latest technology trends.

Sales Customer Service Product Knowledge Inventory Management Customer Relations Communication

Education

Degrees, certifications, and relevant coursework

West Side High School

High School Diploma, General Studies

Completed high school education, acquiring foundational knowledge across various subjects. Developed essential skills in communication, critical thinking, and problem-solving.