CJCharles Jimenez
@charlesjimenez
Dynamic professional with extensive experience in sales and customer service.
United StatesWhat I'm looking for
I am a dedicated professional with a strong background in sales, customer service, and technical support. Over the years, I have honed my skills in various roles, including as a Video Specialist/Teller at Bank of America, where I assisted members with transactions and provided exceptional customer service. My experience as a Sales Associate at Pitre Buick/GM and Galles Chevrolet allowed me to develop my negotiation skills and deepen my understanding of customer needs in the automotive industry.
In addition to my sales experience, I have a solid foundation in technical support, having worked as a Tier 3 Technical Support Specialist at T-Mobile. In this role, I resolved complex issues and provided professional communication with clients and internal departments. My management experience at American Wireless and One Stop Wireless has equipped me with the ability to lead teams effectively, ensuring operational efficiency and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Video Specialist/Teller
Bank of America
Jan 2016 - Dec 2018 (2 years 11 months)
Assisted members with transactions and provided customer service for account information. Handled cash and processed deposits and withdrawals from accounts.
Sales Associate
Pitre Buick/GMC
Jan 2014 - Dec 2016 (2 years 11 months)
Sold new and pre-owned vehicles, demonstrating features and warranties to potential buyers. Negotiated pricing and completed purchasing contracts.
Technical Support Tier 3
T-Mobile
Jan 2013 - Dec 2014 (1 year 11 months)
Resolved complex technical issues that other support levels could not handle. Documented recovery attempts and identified trends to develop preventive solutions.
Store Manager
American Wireless
Jan 2011 - Dec 2013 (2 years 11 months)
Managed daily store operations to ensure efficiency and profitability, including customer satisfaction and complaint resolution. Oversaw staff training, inventory tracking, and market trend analysis.
Sales Associate
Galles Chevrolet
Jan 2009 - Dec 2011 (2 years 11 months)
Sold new and pre-owned vehicles, demonstrating features and warranties to customers. Negotiated pricing and finalized purchasing contracts.
Store Manager/Technician
One Stop Wireless
Jan 2007 - Dec 2009 (2 years 11 months)
Managed daily store operations, ensuring efficiency, profitability, and customer satisfaction. Handled staff training, inventory, and cell phone repairs including screens, batteries, and motherboards.
Education
Degrees, certifications, and relevant coursework
Aztec Home School
High School Diploma, General Studies
Completed high school education through a home school program. Focused on a comprehensive curriculum to prepare for future endeavors.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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