Anahi Morales
@anahimorales
I support customers with account updates, sales, device setup, and clear phone-based service.
United StatesWhat I'm looking for
I'm currently supporting Verizon Wireless customers through Russell Cellular, helping with account updates, device setup, service transitions, and product questions.
Previously at Metro by T-Mobile Cell Touch, I handled account inquiries, service options, product recommendations, transactions, follow-up, and daily store operations. I've built customer relationships by communicating clearly, resolving concerns professionally, and keeping customer information accurate in CRM systems.
Across more than seven years in customer service, account management, sales, and client support, I bring experience with data entry, appointment scheduling, Microsoft Office, telephone systems, and technical support.
I'm fluent in Spanish and English, and I value organized, friendly service that helps customers feel informed and supported.
Experience
Work history, roles, and key accomplishments
Retail Sales Associate
Russell Cellular Verizon Wireless Retailer
Jan 2025 - Present (1 year 8 months)
Assisted customers with account updates, device setup, and service transitions while ensuring a positive customer experience. Explained products and services clearly and maintained accurate customer information using CRM systems.
Education
Degrees, certifications, and relevant coursework
South County Career Center
High School Diploma, General Studies
2021 - 2022
Completed high school education at South County Career Center in Ruskin, Florida from August 2021 to April 2022.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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