Open to opportunities

Jahnai Welcome

@jahnaiwelcome

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Customer Service Expert with 3 years of experience

United States

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What I'm looking for

Seeking a challenging role that leverages my customer service expertise to drive sales and customer satisfaction, with opportunities for growth and professional development.

As a seasoned customer service professional with 3 years of experience, I have consistently demonstrated my ability to drive customer satisfaction and sales through effective communication and problem-solving. With a proven track record of resolving technical issues and transforming inquiries into sales opportunities, I am confident in my ability to provide exceptional customer experiences across various industries.

Throughout my career, I have honed my skills in team leadership, strategic planning, and conflict resolution, allowing me to effectively navigate difficult customer scenarios and lead to successful resolutions. My empathetic listening skills and ability to translate complex concepts into understandable terms have earned me a 95% customer satisfaction record.

I am a results-driven individual with a strong analytical ability to identify key issues and create effective solutions. My experience in data analysis, project management, and customer support has equipped me with the skills to drive sales, improve customer loyalty, and enhance overall customer satisfaction rates.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

NexRep

Aug 2023 - Nov 2023 (3 months)

Handled customer inquiries and problem resolution in a dynamic banking setting. Resolved iTunes billing issues and fraud cases, enhancing customer satisfaction and trust.

Microsoft Office Suite Microsoft Teams Microsoft Excel Microsoft Word Problem Solving Communication Skills

Customer Support Representative

Jackson Hewitt

Feb 2023 - Aug 2023 (6 months)

Handled inbound calls, converting interested shoppers into satisfied customers. Resolved technological issues, ensuring seamless customer experiences. Educated customers on products, guiding informed purchase decisions.

Conflict Resolution Strategic Planning Customer Retention Sales Strategy Budget Management

Customer Service Associate

T.J.Maxx & HomeGoods

Feb 2022 - Jan 2023 (11 months)

Utilized strong analytical ability to identify key issues and create effective solutions, resulting in 80% increase in efficiency. Assisted customers with product information and recommendations, enhancing sales and customer loyalty.

Zoom Data Analysis Project Management Customer Support