@samoraharris
Customer Service Representative at T-Mobile who resolves complex customer complaints and helps customers find the right information.
United StatesAt T-Mobile, I build rapport with customers through personalized interactions and resolve complex complaints by investigating the issue and implementing appropriate solutions.
Previously, I handled customer inquiries and billing at Duke Energy, and assisted customers with product information at AT&T. I also bring experience in sales, cash handling, and customer service from Sears and Toys 'R' Us.
Work history, roles, and key accomplishments
Built rapport with customers through active listening and empathy, provided exceptional service, and resolved complex complaints by investigating root causes.
Duke Energy
May 2022 - Feb 2024 (1 year 9 months)
Provided exceptional customer service, resolved complex complaints, and handled billing inquiries including payment processing and account updates.
Managed high volume of calls and emails, developed product knowledge, and recognized as top-performing team member based on call quality and customer satisfaction.
Built strong customer relationships, provided exceptional service, assisted in inventory management, and maintained a clean work environment.
Toys 'R' Us
Jan 2018 - Jun 2018 (5 months)
Processed customer transactions accurately, maintained balanced cash drawer, and provided exceptional service during peak hours.
Degrees, certifications, and relevant coursework
Nursing
2016 - 2018
Pursued nursing studies at Augusta Technical College from August 2016 to January 2018.
HS Diploma
2012 - 2016
Earned a high school diploma from Academy of Richmond County from August 2012 to May 2016.
Software and tools used professionally
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