D Signs
@dsigns
Dedicated customer service representative with 8 years of experience.
United StatesWhat I'm looking for
I am a dedicated Customer Service Representative with over 8 years of experience in delivering exceptional support to diverse clients in fast-paced environments. My expertise lies in resolving inquiries, troubleshooting issues, and building strong customer relationships that drive satisfaction and loyalty. I pride myself on my ability to communicate effectively and empathize with customers, ensuring their needs are met promptly and efficiently.
Throughout my career, I have taken on various roles, including Software Engineer and Project Manager, where I honed my technical skills in programming and project management. My experience at Wiz Tech involved programming in Python for web applications, while my role at Solid Rock Hospital allowed me to provide critical online medical assistance. I have consistently demonstrated my ability to adapt and thrive in challenging situations, making me a valuable asset to any team.
Experience
Work history, roles, and key accomplishments
Software Engineer/Web Developer
Wiz Tech
Feb 2022 - Apr 2024 (2 years 2 months)
Programmed codes in Python for the development of web applications and various programs. Contributed to the backend engineering of software solutions.
Project Manager
Wiztech
Feb 2022 - Mar 2024 (2 years 1 month)
Designed and managed product frameworks and project plans. Oversaw the development lifecycle of various projects.
Customer Care (Online)
Solid Rock Hospital
Jul 2020 - Mar 2024 (3 years 8 months)
Handled inbound and outbound calls, providing online medical assistance in emergencies under the guidance of a professional medical doctor. Delivered online medical care to patients.
Customer Service Representative
Globacom Nigeria
Jan 2016 - Jun 2020 (4 years 5 months)
Conducted inbound and outbound calls to assist customers. Provided technical assistance and advice to resolve various issues.
Regional Sales Assistant
Egon Zehnder International
Jan 2022 - Present (3 years 7 months)
Conducted calls and meetings to support sales initiatives and performed sales research. Managed customer satisfaction and addressed complaints.
Education
Degrees, certifications, and relevant coursework
AE Paris-Est
Associate, Human resources
2020 -
Currently pursuing an Associate degree in Human Resources. This program focuses on developing skills in various aspects of human resource management.
Federal University of technology owerri
Bachelor, Petroleum engineering
2018 -
Currently pursuing a Bachelor's degree in Petroleum Engineering. The curriculum covers fundamental principles and advanced topics in the field.
OSHA
Associate, Health and safety
2022 - 2023
Completed an Associate degree in Health and Safety. This program focused on essential health and safety regulations and practices.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
United Kingdom
NigeriaSalary expectations
Job categories
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