Open to opportunities

abdulrahman animasaun

@abdulrahmananimasaun

Message

Customer-focused support specialist with technical backend and automation expertise.

Nigeria

Message

What I'm looking for

I seek remote-first roles where I can combine customer support and backend automation to improve user experience, drive process improvements, and work cross-functionally in distributed teams.

I am a customer-focused professional combining IT support, backend development, and automation to improve user experience and operational efficiency. I have international experience across Uganda and Nigeria, strong written support skills across email, live chat and social channels, and a record of translating user feedback into product improvements.

I proactively build automation (Python) and process improvements that reduced manual work and turnaround times, and I thrive in remote-first, cross-functional teams where I communicate empathetically with diverse audiences to solve problems independently.

Experience

Work history, roles, and key accomplishments

Global Customer Support Specialist

Aptech Computer Education

Aug 2024 - Aug 2025 (1 year)

Provided frontline technical support and automated workflows with Python to reduce manual processing time by 30%, improving response capacity and translating user feedback into product improvements.

Customer Support Live Chat Python CRM Systems Automation Technical Troubleshooting Remote Collaboration Data Analysis

Programmer / Product Analyst

Tolu’se Global Resource Ltd

Aug 2022 - Jun 2024 (1 year 10 months)

Analyzed system performance and implemented automation scripts that reduced client turnaround times, and served as liaison translating technical updates into clear user communications.

Python Automation Product Analysis Data Analysis Process Improvement Technical Documentation SQL

Software Developer

Motion Analysis & Research Laboratory

May 2020 - Jun 2022 (2 years 1 month)

Maintained backend systems and resolved technical issues for an international team, coordinating across time zones and converting user feedback into system improvements.

Backend Development Technical Support Time Zone Management Python Cross Functional Collaboration Debugging

IT Support Trainee

TAU Global Limited

Jan 2019 - Jan 2020 (1 year)

Completed IT support training and assisted with system monitoring, incident logging, and issue escalation within enterprise-level support workflows.

IT Support Incident Management System Monitoring Ticketing Escalations Networking Customer Service

Education

Degrees, certifications, and relevant coursework

Islamic University in Uganda, Mbale

Bachelor of Science, Information Technology

Grade: Second Class Lower

Bachelor of Science in Information Technology with coursework in systems analysis, networking, database management, and software engineering; graduated December 2023 with Second Class Lower.