Julian Okoro
@julianokoro
I am a customer care representative delivering exceptional patient support.
NigeriaWhat I'm looking for
I am a customer care representative with 2+ years’ experience in fast-paced healthcare environments, delivering empathetic support and achieving a 98% customer satisfaction rating. I specialize in appointment coordination, EHR data management, insurance verification and pre-authorizations, and improving internal processes.
I leverage CRM, email and chat tools to resolve issues, reduce missed appointments, and support billing and clinical follow-up to ensure positive patient outcomes.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Mararaba Medical Centre
Jan 2021 - Jan 2022 (1 year)
Delivered patient-facing customer support at Mararaba Medical Centre, achieving a 98% customer satisfaction rating by sending appointment reminders, verifying insurance/pre-authorizations, maintaining EHR records, and improving internal processes.
Education
Degrees, certifications, and relevant coursework
University of Agriculture, Makurdi
Bachelor of Science, Biochemistry
Bachelor of Science in Biochemistry completed at the University of Agriculture, Makurdi in 2020.
Trinity Model Academy, Abuja
Secondary School Certificate, Secondary Education
Secondary School Certificate obtained at Trinity Model Academy, Abuja in 2013.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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