Julian Okoro
@julianokoro
I am a customer care representative delivering exceptional patient support.
NigeriaWhat I'm looking for
I am a customer care representative with 2+ years’ experience in fast-paced healthcare environments, delivering empathetic support and achieving a 98% customer satisfaction rating. I specialize in appointment coordination, EHR data management, insurance verification and pre-authorizations, and improving internal processes.
I leverage CRM, email and chat tools to resolve issues, reduce missed appointments, and support billing and clinical follow-up to ensure positive patient outcomes.
Experience
Work history, roles, and key accomplishments
Technical support engineer
Digital witch
Mar 2024 - Dec 2025 (1 year 9 months)
Strategic Cloud Support Engineer with 6+ years in AWS/Azure. Delivered $500K in cost savings and a 40% reduction in troubleshooting time through proactive AI automation. Expert in SLA mastery and elite incident resolution, dedicated to ensuring zero-friction support for the next generation of autonomous AI agents. Bridging the gap between complex delivery and customer excellence.
Customer Care Representative
Digital Witch
Jan 2021 - Jan 2022 (1 year)
Strategic Cloud Support Engineer with 6+ years in AWS/Azure. Delivered $500K in cost savings and a 40% reduction in troubleshooting time through proactive AI automation. Expert in SLA mastery and elite incident resolution, dedicated to ensuring zero-friction support for the next generation of autonomous AI agents. Bridging the gap between complex delivery and customer excellence.
Education
Degrees, certifications, and relevant coursework
University of Agriculture, Makurdi
Bachelor of Science, Biochemistry
Bachelor of Science in Biochemistry completed at the University of Agriculture, Makurdi in 2020.
Trinity Model Academy, Abuja
Secondary School Certificate, Secondary Education
Secondary School Certificate obtained at Trinity Model Academy, Abuja in 2013.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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