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@julianokoro
I am a customer care representative delivering exceptional patient support.
NigeriaI am a customer care representative with 2+ years’ experience in fast-paced healthcare environments, delivering empathetic support and achieving a 98% customer satisfaction rating. I specialize in appointment coordination, EHR data management, insurance verification and pre-authorizations, and improving internal processes.
I leverage CRM, email and chat tools to resolve issues, reduce missed appointments, and support billing and clinical follow-up to ensure positive patient outcomes.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Mararaba Medical Centre
Jan 2021 - Jan 2022 (1 year)
Delivered patient-facing customer support at Mararaba Medical Centre, achieving a 98% customer satisfaction rating by sending appointment reminders, verifying insurance/pre-authorizations, maintaining EHR records, and improving internal processes.
Degrees, certifications, and relevant coursework
Bachelor of Science, Biochemistry
Bachelor of Science in Biochemistry completed at the University of Agriculture, Makurdi in 2020.
Secondary School Certificate, Secondary Education
Secondary School Certificate obtained at Trinity Model Academy, Abuja in 2013.
Software and tools used professionally
NigeriaYou can contact Julian and 90k+ other talented remote workers on Himalayas.
Message Julian
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