Open to opportunities

Precious Nnamani

@preciousnnamani

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Customer Success professional specializing in real-time technical support, troubleshooting, and CRM-driven retention.

Nigeria

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What I'm looking for

I’m looking for a Customer Success role where I can combine real-time chat support, technical troubleshooting, and CRM-based follow-ups to improve onboarding, resolve complex issues, and drive retention in fast-paced digital environments.

I’m a technical-minded Customer Success professional focused on real-time chat support, technical troubleshooting, and client relationship management. I’ve maintained 95%+ first-contact resolution and improved onboarding through product walkthroughs, helping reduce drop-off by guiding users through registration and setup.

In customer-facing roles, I diagnose complex issues, document everything in ticketing systems, and work cross-functionally with IT and support teams to triage and escalate problems. I’ve optimized case management to achieve a 15% reduction in first-contact resolution time, increased retention through proactive check-ins, and strengthened processes by expanding centralized knowledge bases.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Labush Llc

Jan 2024 - May 2026 (2 years 4 months)

Managed and resolved high-volume customer inquiries via phone and email using CRM tools to keep accurate account updates. Optimized case management workflows to reduce first-contact resolution time and coordinated with Sales, Billing, and Tech Support to streamline processes.

Customer Support Phone Support Email Support CRM Tools Case Management Workflow Automation First Contact Resolutions Upselling Cross Functional Collaboration Ticketing Systems

Customer/Student Chat Support Agent

Afristarts Academy

Aug 2023 - Jan 2024 (5 months)

Resolved real-time customer and student inquiries via live chat while troubleshooting platform access and technical onboarding issues. Conducted technical walkthroughs, documented recurring trends for the knowledge base, and escalated complex issues with IT and Education Support teams.

Live Chat Live Support Troubleshooting Technical Support Technical Onboarding Customer Onboarding Escalation Management Multi Channel Concurrent Chat

Customer Sales Representative

Truth Homes

Dec 2021 - Feb 2023 (1 year 2 months)

Built and managed a high-volume sales pipeline using CRM tools and exceeded monthly individual sales targets through strategic follow-up plans. Qualified leads via targeted cold-calling campaigns and converted property inquiries into qualified proposals, coordinating with marketing and property teams to improve viewing conversion rates.

Customer Sales Sales Pipeline Management CRM Tools Lead Qualification Cold Calling Outbound Prospecting Proposal Development Conversion Rate Optimization

Customer Success Personnel

Bill Gates Computers

Sep 2019 - Nov 2021 (2 years 2 months)

Provided technical troubleshooting and hardware onboarding for 100+ clients monthly, guiding users step-by-step to reduce time-to-first-value. Conducted proactive follow-ups to improve retention and collaborated with support and product teams to triage and escalate complex bugs while meeting resolution SLAs using CRM and diagnostic tools.

Customer Success Technical Troubleshooting Timely Follow Ups Customer Retention Diagnostics CRM Systems Bug Triage Escalation Management

Patient Support/Front Desk

Posh Hospital

Aug 2018 - Jan 2019 (5 months)

Managed patient records by organizing and maintaining 250+ folders with EHR (EMR) and digital filing tools to support accurate, rapid retrieval by care teams. Coordinated appointment scheduling and follow-ups, enforced HIPAA-compliant data-handling procedures, and trained junior teammates on records management best practices.

Front Desk Operations Patient Support Records Management Electronic Health Records (EHR EMR)Appointment Scheduling No Show Reduction HIPAA compliance Confidentiality