Maryam Aliyu
@maryamaliyu
Empathetic customer care professional with 8+ years improving client satisfaction.
What I'm looking for
I am an empathetic customer care professional with over eight years of progressive experience in customer service, client relationship management, and CRM-driven support. I have consistently delivered frontline support across phone, chat, and in-person channels, used HubSpot, Zendesk, and Salesforce to track customer preferences, and collaborated with teams to implement service improvements that increased retention and satisfaction.
As a project lead and customer service representative, I have led digital campaign coordination, streamlined internal workflows through documentation, and maintained detailed customer records to ensure quality service delivery. I bring strong communication, conflict-resolution, multitasking, and organizational skills, and I am committed to fostering brand loyalty through empathy and efficient problem solving.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Shifu Restaurant & Lounge
Jan 2023 - Jan 2025 (2 years)
Provided frontline customer support across phone, chat, and in-person interactions, handled reservations and complaints with empathy, and implemented service improvements that increased customer retention and satisfaction.
Project Manager
Ayamba LitCast
Jan 2020 - Jan 2023 (3 years)
Led planning and coordination of digital campaigns and creative programs, managed client inquiries across email and social media, and improved internal workflows and CRM documentation to ensure timely delivery.
Customer Care Representative
Kayomeg Medical Diagnostics Centre
Jan 2016 - Jan 2020 (4 years)
Managed appointment scheduling, inquiries, and complaint resolution, provided accurate information on medical services, and maintained detailed customer records to improve service quality.
Education
Degrees, certifications, and relevant coursework
Imam International College, Kaduna
Senior Secondary Certificate, Secondary Education
Obtained the Senior Secondary Certificate from Imam International College in Kaduna.
Brighters Schools, Minna
First School Leaving Certificate, Primary Education
Completed the First School Leaving Certificate at Brighters Schools in Minna.
National Open University of Nigeria
Bachelor of Science, Criminology
Completed a Bachelor of Science in Criminology at the National Open University of Nigeria.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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