Himalayas logo
MA
Open to opportunities

Maryam Aliyu

@maryamaliyu

Empathetic customer care professional with 8+ years improving client satisfaction.

Nigeria
Message

What I'm looking for

I seek a customer-focused role where I can use CRM expertise and empathy to improve satisfaction, contribute to process improvements, and grow into leadership responsibilities.

I am an empathetic customer care professional with over eight years of progressive experience in customer service, client relationship management, and CRM-driven support. I have consistently delivered frontline support across phone, chat, and in-person channels, used HubSpot, Zendesk, and Salesforce to track customer preferences, and collaborated with teams to implement service improvements that increased retention and satisfaction.

As a project lead and customer service representative, I have led digital campaign coordination, streamlined internal workflows through documentation, and maintained detailed customer records to ensure quality service delivery. I bring strong communication, conflict-resolution, multitasking, and organizational skills, and I am committed to fostering brand loyalty through empathy and efficient problem solving.

Experience

Work history, roles, and key accomplishments

SL

Customer Care Representative

Shifu Restaurant & Lounge

Jan 2023 - Jan 2025 (2 years)

Provided frontline customer support across phone, chat, and in-person interactions, handled reservations and complaints with empathy, and implemented service improvements that increased customer retention and satisfaction.

Education

Degrees, certifications, and relevant coursework

IK

Imam International College, Kaduna

Senior Secondary Certificate, Secondary Education

Obtained the Senior Secondary Certificate from Imam International College in Kaduna.

BM

Brighters Schools, Minna

First School Leaving Certificate, Primary Education

Completed the First School Leaving Certificate at Brighters Schools in Minna.

National Open University of Nigeria logoNN

National Open University of Nigeria

Bachelor of Science, Criminology

Completed a Bachelor of Science in Criminology at the National Open University of Nigeria.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Maryam Aliyu - Customer Care Representative - Shifu Restaurant & Lounge | Himalayas