Open to opportunities

Doreen Agbenyo

@doreenagbenyo

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Customer service and digital marketing professional delivering empathetic support and conversion-focused campaigns.

Ghana

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What I'm looking for

I’m looking for a role where I can deliver real-time, customer-focused support while contributing to measurable marketing and content outcomes. I want a collaborative team, clear targets, and opportunities to grow in customer success.

I’m a reliable, adaptable professional with a strong background in customer service, digital marketing, and administrative support. I’m skilled at managing tasks efficiently, communicating effectively, and helping keep day-to-day operations running smoothly.

In my current customer service role at BUWELO GHANA (BPO), I provide real-time support to US-based customers through inbound chat, handle outbound follow-up calls, and maintain fast response times while managing multiple chats. I document every interaction in Salesforce CRM, update customer records, escalate complex issues appropriately, and ensure timely resolution.

Previously at SWIFTLY GLOBAL (logistics company), I planned and executed email marketing campaigns using MailChimp, conducted market research, and analyzed customer data to find trends and opportunities. I also managed social media accounts, wrote persuasive copy for websites and campaigns, and collaborated with marketing and design teams to align messaging with visuals and brand voice.

I’ve also built a foundation in administration through roles like CH-BUSINESS CONSULT and support work at the Ministry of Gender, Children and Social Protection, where I managed social media, monitored reports, assisted directors with weekly activities, and helped coordinate events. With a BA in Sociology with Philosophy, I bring patience, empathy, and attention to detail to every interaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Buwelo Ghana (BPO)

Jan 2026 - Present (4 months)

Provided real-time inbound chat and outbound call support for US-based customers, resolving issues promptly while maintaining professionalism and empathy. Documented and updated cases and customer records in Salesforce, escalating complex issues to ensure timely resolution while managing multiple chats.

Live Chat Support Salesforce CRM Case Management Customer Escalation Customer Issue Documentation Multitasking Problem Solving

Digital Marketing & CS Rep

Swiftly Global (Logistics Company)

Sep 2020 - Dec 2026 (6 years 3 months)

Planned and executed email marketing campaigns using MailChimp and improved campaign performance through analysis of customer data and market trends. Managed social media presence, created campaign copy, and handled inbound calls/messages while documenting customer interactions and outcomes.

Mailchimp Market Research Social Media Management Social Media Listening Copywriting

Administrator

CH-Business Consult

Sep 2019 - Aug 2020 (11 months)

Served as the primary point of contact for client inquiries, maintaining professional communication and managing client databases. Handled invoicing, billing, and payment processing and supported business growth by managing social media profiles and responding to inquiries.

inquiry handling Client Management Invoicing Payment Processing Record keeping Social Media Management Administrative Support Professional communication

Social Media & Admin Support

Ministry Of Gender, Children And Social Protection

Sep 2018 - Jul 2019 (10 months)

Managed social media handles and monitored/edited media reports to support organizational communications. Coordinated administrative activities including sending weekly reminders to directors and assisting with event organization.

Social Media Administration Content Editing Event Coordination Administrative Support Multitasking

Education

Degrees, certifications, and relevant coursework

University of Ghana

BA in Sociology with Philosophy, Sociology with Philosophy

2014 - 2018

Completed a BA in Sociology with Philosophy at the University of Ghana (Sep 2014–May 2018). Served as Welfare Committee Head (2018) and provided one-on-one mentorship through the SAF Goal Project (2017).