Richard Ogu
@richardogu
Customer service representative handling remote client inquiries across phone, email, and chat.
GhanaWhat I'm looking for
As a Customer Service Representative working remotely with Various Clients, I handled customer inquiries by phone, email, and chat, with a focus on first-contact resolution.
I built and maintained client relationships and handled complaints professionally, helping turn difficult interactions into positive outcomes.
In a previous Customer Relationship Manager role, I developed retention strategies and monitored customer satisfaction and engagement metrics. I also identified upsell and cross-sell opportunities.
As a freelance Digital Marketer, I planned Meta ad campaigns and adjusted them based on performance data. I'm seeking a remote role where I can deliver exceptional service and measurable results.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Various Clients
Handled inbound and outbound customer inquiries via phone, email, and chat with a focus on first-contact resolution. Built and maintained strong client relationships, increasing repeat engagement and satisfaction.
Sales & Marketing Executive
Previous Role
Generated and qualified leads through targeted outreach, digital campaigns, and referral networks. Negotiated contracts and closed sales deals while maintaining strong post-sale client relationships.
Digital Marketer
Freelance
Planned and managed Meta (Facebook & Instagram) ad campaigns optimised for lead generation and conversions. Developed content strategies across social media platforms to grow brand awareness and engagement.
Customer Relationship Manager
Previous Role
Developed and implemented customer retention strategies that improved client loyalty. Coordinated cross-functional teams to ensure seamless customer experiences from onboarding to post-sale support.
Receptionist
Previous Role
Served as the first point of contact for clients, managing calls, emails, and walk-in inquiries professionally. Scheduled and coordinated appointments, ensuring smooth front-office operations.
Education
Degrees, certifications, and relevant coursework
Senior High School
Senior High School Certificate (WASSCE), General Studies
Completed Senior High School education and obtained the WASSCE certificate.
Professional Training
Professional Training & Certification, Digital Marketing
Completed professional training and certification in Digital Marketing.
Professional Training
Professional Training & Certification, Customer Relationship Management
Completed professional training and certification in Customer Relationship Management (CRM).
Professional Training
Professional Training & Certification, Client Communication & Engagement
Completed professional training and certification in Client Communication & Engagement.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Salary expectations
Job categories
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