Open to opportunities

Hillary Tamakloe

@hillarytamakloe

Message

Results-driven customer support and digital marketing professional.

Ghana

Message

What I'm looking for

I am looking for a role that fosters collaboration, innovation, and growth opportunities.

I am a results-driven customer support and digital marketing professional with a passion for enhancing customer and employee experiences through innovative CX strategies. My proven track record in multichannel support, including voice and chat, has equipped me with the skills to drive engagement and streamline workflows effectively.

Throughout my career, I have successfully developed and implemented social media campaigns, conducted lead generation initiatives, and created compelling content that optimizes ROI through data-driven insights. I am a customer-centric problem-solver focused on improving brand loyalty, team collaboration, and business growth.

Experience

Work history, roles, and key accomplishments

Social Media Manager

Imanage Socials Gh

Jan 2024 - Dec 2024 (11 months)

Developed and implemented successful social media campaigns to support company objectives. Identified potential opportunities for collaborations and provided training on social media best practices.

Collaboration Training

Lead Generation Specialist

SocialEpoch

Aug 2023 - Jan 2024 (5 months)

Conducted research to identify potential leads and monitored industry trends. Developed targeted outreach strategies and provided performance reports on lead generation activities.

Lead Generation Outreach

Content Specialist

Transsnet More App

Jun 2021 - May 2023 (1 year 11 months)

Managed social media accounts and generated ideas for fresh content. Created original content and collaborated with various stakeholders on promotional activities.

Collaboration Promotional Activities

Customer Experience Advisor

Palmpay GH LTD

Feb 2020 - Feb 2021 (1 year)

Provided technical support and resolved customer concerns quickly. Delivered excellent customer service by responding to inquiries and complaints in a timely manner.

Customer Service Technical Support Communication

Customer Experience Advisor

AirtelTigo

Nov 2017 - Feb 2020 (2 years 3 months)

Participated in the rollout of new services, driving growth in online followers and improving customer retention. Responded to inquiries via social media and conducted quality assurance checks.

Quality Assurance Rollout

Marketing Intern

Access Bank Gh

Jan 2015 - Jan 2016 (1 year)

Verified customer signatures and checked identification in compliance with regulations. Cross-sold bank products and handled cash transactions accurately.

Compliance