Open to opportunities

Christabel Sackey

@christabelsackey

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Customer Support Specialist delivering empathetic, multi-channel service for remote teams.

Ghana

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What I'm looking for

I’m looking for remote-first customer support where I can resolve issues fast across live chat and email, communicate with empathy, and use CRM/ticketing systems to improve customer experiences for a global team.

I’m a customer-focused communications professional with 3+ years of experience delivering high-quality support across email, phone, live chat, and social media channels. I handle 40+ customer interactions per shift, resolve complaints with empathy and efficiency, and maintain accurate records in fast-paced environments—while staying calm during high-volume, time-sensitive situations.

I’ve also led executive correspondence and high-profile administrative communication at Ghana Exim Bank, managing inbound and outbound channels for senior management with zero errors, and coordinating schedules, logistics, and stakeholder messaging. With CRM-adjacent experience (Zendesk, Freshdesk), strong remote collaboration using Google Workspace, Slack, Zoom, Trello, and Notion, plus training in SEO, paid advertising, and Meta Ads, I’m ready to deliver exceptional customer experiences for global, remote-first teams.

Experience

Work history, roles, and key accomplishments

Digital Marketing Intern

DistributeMe

Jun 2026 - Sep 2026 (3 months)

Managed remote creator and brand outreach pipelines using Excel trackers for weekly KPI reporting. Produced multi-platform social media content strategy and handled professional written communications with brands and creators via email and messaging.

Social Media Strategy LinkedIn Instagram TikTok Content Planning

Digital Marketing Program Graduate

Generation Ghana

Feb 2025 - Apr 2025 (2 months)

Completed remote-format training in SEO, paid advertising, email marketing, and social media strategy. Delivered polished client-facing work through virtual collaboration and data-informed decision making.

SEO Paid Advertising Email Marketing Social Media Strategy Google Analytics Client Communication Remote Collaboration

Corporate Affairs & Admin Officer

Ghana Exim Bank

Sep 2022 - Nov 2023 (1 year 2 months)

Handled 50+ executive correspondence items with zero errors, including press releases, internal memos, and stakeholder communications. Managed senior-management inbound/outbound communications, administered LinkedIn/Facebook/X social media accounts, and coordinated seminar/workshop logistics across 5+ departments.

Stakeholder Management Social Media Management Cross functional Coordination Administrative Support Outbound Communications Public Facing Query Handling Attention To Detail

Customer Care Representative

The Buka Restaurant

Apr 2022 - Oct 2022 (6 months)

Delivered customer service across in-person and phone channels, handling 40+ patron interactions per shift. Resolved complaints promptly and empathetically, coordinated table reservations, and supported front-of-house to kitchen communication to ensure smooth service delivery.

Customer Support Complaint Resolution Active Listening De escalation Phone Support Service Coordination Reservation Management Empathy

Public Relations Intern

Global Ovations

May 2017 - Aug 2017 (3 months)

Supported strategic communications campaigns by drafting press releases and coordinating media outreach for high-profile clients. Assisted with planning and executing large-scale events, strengthening multitasking and stakeholder coordination.

Press Release Writing Strategic Communications event support Client Communication Attention To Detail Multitasking