david som
@davidsom
Adaptable Customer Support Representative and IT Specialist.
What I'm looking for
I am a highly adaptable Customer Support Representative and IT Specialist with a strong background in virtual assistance, digital marketing, and product content creation. My experience includes providing exceptional virtual assistance to clients by managing schedules, handling communications, and streamlining administrative processes. I pride myself on my ability to collaborate with cross-functional teams while maintaining high levels of customer satisfaction.
In my recent role, I resolved customer inquiries and issues with a 95% satisfaction rating by efficiently identifying and solving problems. I have delivered top-notch customer support for digital products and services, ensuring prompt resolution and client retention. My project management skills have allowed me to oversee various projects, including website development and graphic design, ensuring timely delivery and client satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Support Representative | IT Specialist
Virtual Assistant & Digital Marketing E
Jan 2023 - Present (2 years 6 months)
Provided exceptional virtual assistance to clients by managing schedules, handling communications, and streamlining administrative processes. Resolved customer inquiries and issues with a 95% satisfaction rating by efficiently identifying and solving problems. Delivered top-notch customer support for digital products and services, ensuring prompt resolution and client retention.
Project Manager
Future Careers Ghana
Jan 2021 - Jan 2023 (2 years)
Oversaw various projects including website development and graphic design, ensuring timely delivery and client satisfaction. Managed customer service interactions, enhancing client retention through excellent service delivery. Coordinated with teams to manage digital marketing initiatives, driving brand awareness and engagement.
Website Manager
Sharp Supply Ghana
Jan 2019 - Jan 2020 (1 year)
Handled website image and product updates, ensuring accurate and timely entry of data. Engaged in customer interaction, providing support and managing inquiries efficiently. Created and maintained website content, ensuring high-quality and up-to-date product descriptions and visuals.
Administrator
Modasckky Advanced College of Contemporary Arts
Jan 2018 - Jan 2019 (1 year)
Managed student admissions and teacher schedules with precision and attention to detail. Assisted the Head Mistress with administrative tasks, handling confidential information securely.
Education
Degrees, certifications, and relevant coursework
ALX Africa
Advanced Virtual Assistance, Virtual Assistance
Completed a program in Advanced Virtual Assistance, developing expertise in administrative support, digital marketing, and client communication. Acquired skills to efficiently manage virtual operations and support business needs.
Brigham Young University
Unknown, Unknown
Currently pursuing studies at Brigham Young University, focusing on an unspecified field. Engaged in academic coursework and potentially extracurricular activities.
Witsands Senior High School
Wassce, General Studies
Completed secondary education, focusing on a broad curriculum to prepare for higher studies. Gained foundational knowledge across various subjects.
Modasckky Advanced College of Contemporary Arts
Applied Technology, Applied Technology
Studied Applied Technology, gaining practical skills and theoretical knowledge in the field. Focused on real-world applications and problem-solving.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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