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Yussif Iddrisu

@yussifiddrisu

Customer service specialist with 6+ years delivering high-quality call and CRM support.

Ghana
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What I'm looking for

I seek a customer-focused role where I can use my CRM and call-handling expertise to improve satisfaction, grow professionally, and support a collaborative, mission-driven team.

I am a customer service professional with over six years of hands-on experience in inbound and outbound call handling, CRM tools, and customer issue resolution. I consistently adhere to company scripts and policies while delivering personalized, empathetic support.

My background includes roles as a Customer Support Specialist, Office Manager/Customer Representative, Secretary, and completion of a Digital Customer Service training program. I have a record of meeting performance targets, achieving high first-contact resolution rates, and contributing to improved customer satisfaction.

I am skilled in CRM, CMS, LiveChat, MS Office and Google Suite, and I regularly handle documentation, escalation management, and follow-up to ensure timely resolution of customer issues. I take confidentiality and accurate record-keeping seriously when managing sensitive information.

I am passionate about using communication, problem-solving, and organizational skills to support mission-driven organizations and to help teams deliver consistent, high-quality customer experiences.

Experience

Work history, roles, and key accomplishments

GG

Digital Customer Service Trainee

Generation Ghana

Mar 2025 - Sep 2025 (6 months)

Completed intensive digital customer service training, mastered CRM/CMS tools through simulations, and collaborated on resolving complex customer issues while performing administrative tasks.

Education

Degrees, certifications, and relevant coursework

GG

Generation Ghana

Certificate, Digital Customer Service

2024 - 2024

Completed the Digital Customer Service Training Programme focused on digital customer service principles and practical CRM usage.

DM

DreamPort (MindTickle)

Certificate, Travel Management

2024 - 2024

Completed an Independent Travel Manager certificate covering travel management processes and tools.

AG

ALX Ghana

Certificate, Artificial Intelligence

2024 - 2024

Completed Career Essential Training with a focus on foundations of Artificial Intelligence.

LV

La Plage Meta Verse

Certificate, Human Resource Management

2023 - 2023

Completed a certificate in Advanced International Human Resource Management.

Accra Technical University logoAU

Accra Technical University

Diploma in Marketing, Marketing

2014 - 2016

Completed a Diploma in Marketing with coursework in marketing principles and related business skills.

Tech stack

Software and tools used professionally

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Yussif Iddrisu - Digital Customer Service Trainee - Generation Ghana | Himalayas