Yussif Iddrisu
@yussifiddrisu
Customer service specialist with 6+ years delivering high-quality call and CRM support.
GhanaWhat I'm looking for
I am a customer service professional with over six years of hands-on experience in inbound and outbound call handling, CRM tools, and customer issue resolution. I consistently adhere to company scripts and policies while delivering personalized, empathetic support.
My background includes roles as a Customer Support Specialist, Office Manager/Customer Representative, Secretary, and completion of a Digital Customer Service training program. I have a record of meeting performance targets, achieving high first-contact resolution rates, and contributing to improved customer satisfaction.
I am skilled in CRM, CMS, LiveChat, MS Office and Google Suite, and I regularly handle documentation, escalation management, and follow-up to ensure timely resolution of customer issues. I take confidentiality and accurate record-keeping seriously when managing sensitive information.
I am passionate about using communication, problem-solving, and organizational skills to support mission-driven organizations and to help teams deliver consistent, high-quality customer experiences.
Experience
Work history, roles, and key accomplishments
Digital Customer Service Trainee
Generation Ghana
Mar 2025 - Sep 2025 (6 months)
Completed intensive digital customer service training, mastered CRM/CMS tools through simulations, and collaborated on resolving complex customer issues while performing administrative tasks.
Office Manager
Big Stepper Enterprise
May 2019 - Apr 2025 (5 years 11 months)
Managed customer inquiries across email, chat, and calls, trained staff in call center best practices, escalated recurring issues, and maintained CRM records to support sustained high satisfaction ratings.
Customer Support Specialist
Asaptickets.com
Aug 2024 - Mar 2025 (7 months)
Handled inbound and outbound calls for travel bookings, documenting interactions in CRM and achieving 90% first-contact resolution while contributing to a 15% increase in customer satisfaction.
Secretary
Empress Foundation
Mar 2017 - Aug 2019 (2 years 5 months)
Coordinated meetings, prepared agendas and minutes, supported project planning and follow-up, and led funding programs that helped school dropouts complete basic education.
Education
Degrees, certifications, and relevant coursework
Generation Ghana
Certificate, Digital Customer Service
2024 - 2024
Completed the Digital Customer Service Training Programme focused on digital customer service principles and practical CRM usage.
DreamPort (MindTickle)
Certificate, Travel Management
2024 - 2024
Completed an Independent Travel Manager certificate covering travel management processes and tools.
ALX Ghana
Certificate, Artificial Intelligence
2024 - 2024
Completed Career Essential Training with a focus on foundations of Artificial Intelligence.
La Plage Meta Verse
Certificate, Human Resource Management
2023 - 2023
Completed a certificate in Advanced International Human Resource Management.
Accra Technical University
Diploma in Marketing, Marketing
2014 - 2016
Completed a Diploma in Marketing with coursework in marketing principles and related business skills.
Availability
Location
GhanaAuthorized to work in
Job categories
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