Samuel Addo-Enchill

Provided prompt responses to customer inquiries across platforms, resulting in a 30% increase in customer satisfaction and reducing repeated inquiries by 30%. Developed and executed a comprehensive social media strategy, achieving a 70% rise in brand engagement and significantly improving website traffic and sales conversions. Designed visual content to launch a successful marketing campaign that

Grew existing customer accounts by 29% through exceptional customer service and effective sales techniques. Resolved over 500 customer complaints monthly, leading to a 20% reduction in repeat calls and consistently achieving 95% customer satisfaction. Reduced average call resolution time by 19% by triaging incoming calls and maintained a Net Promoter Score over 40 through courteous and empathetic

Headed the sales team to ensure customers fulfilled due credit obligations and reduced expenses by 15% year-over-year by adhering to budget projections. Improved sales techniques and converted 4 customers into loyal customers in collaboration with the sales team. Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings, improving profit by 5 percent

Grew sales by 30% through strategic relationship building and targeted client outreach, achieving a 25% year-over-year team sales growth by managing and motivating a team of 3 sales officers. Developed and executed sales strategies that penetrated new market segments, increasing overall revenue by 15%. Achieved a 95% client satisfaction rate through delivery of bespoke sales advice and services.

Studied Statistics at Kwame Nkrumah University of Science and Technology (KNUST) in Ghana. Gained foundational knowledge in statistical analysis and its applications.