Dorcas Michael

I am a versatile Customer Service Representative with hands-on experience in CRM systems, calendar management, email handling, and administrative support. I deliver attentive client engagement and have a proven track record of improving customer retention and satisfaction.

At CTN Express I helped grow client retention by 25% and converted 30% of outreach leads into long-term customers through cold calling and diligent follow-up. I also managed executive scheduling and confidential materials, reducing scheduling conflicts by 90%.

During my NYSC placement at Chisco Transport I improved team response time by 15% through better task coordination and reduced document retrieval time by 20% by organizing filing systems. I combine strong communication and problem-solving with attention to detail.

I hold a BSc in Animal Science and Fisheries Management and several certifications including a Virtual Assistant Certification. I am proactive, adaptable, tech-savvy, and eager to contribute to teams that value client relationships and operational efficiency.