Open to opportunities

Ruth Martins

@ruthmartins

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Customer service professional delivering organized administrative support and excellent client relations.

Nigeria

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What I'm looking for

I seek remote roles where I can provide administrative and customer support, grow responsibilities, and work in a collaborative, professional environment focused on efficiency and customer satisfaction.

I am a highly organized customer service representative and virtual assistant with experience providing administrative support, managing calendars, handling high-volume inbound and outbound calls, and maintaining accurate CRM records. I deliver prompt, empathetic customer resolutions, assist executives with confidential tasks, and support smooth day-to-day operations.

My background includes remote roles supporting startups and hubs, social media assistance, and research externship experience; I hold a BSc in Food Science and Technology and multiple certifications in virtual assistance, customer service, and social media management.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Treat Rite Water

Jul 2025 - Aug 2025 (1 month)

Provided remote administrative and customer support including managing emails, scheduling, handling inbound calls, conducting online research, and maintaining records to improve client responsiveness.

Customer Service Scheduling Data Entry Phone Support CRM Reporting

Virtual Assistant

LULU’s Design

Dec 2024 - Jun 2025 (6 months)

Delivered executive-level remote administrative support by managing calendars, travel, correspondence, filing systems, and meeting minutes to streamline operations.

Calendar Management Travel Coordination document preparation Phone Support Minute Taking Administrative Support

Customer Service Representative

National Entrepreneurship Hub

Sep 2024 - Dec 2024 (3 months)

Handled high-volume inbound and outbound calls, resolved customer inquiries and complaints, processed orders, and maintained CRM records to ensure timely issue resolution and compliance.

Outbound Calling Customer Support Order Processing CRM Data Entry Escalation Management & Compliance

Education

Degrees, certifications, and relevant coursework

Rivers State University

Bachelor of Science, Food Science and Technology

2017 - 2022

Activities and societies: Research externship investigating technology use by organizations and policy influencers (Thorn, PAI, Creative Commons, Johns Hopkins Center for Health Security).

Bachelor of Science in Food Science and Technology completed at Rivers State University between November 2017 and December 2022.