Divine Chikamnele

I’m a customer-focused professional with strong experience in client support, complaint resolution, sales communication, and digital customer engagement. I bring excellent listening skills, empathy, and the ability to maintain calm, clear communication across phone, chat, and email channels while improving customer satisfaction through efficient problem-solving and accurate documentation.

In my recent role as a Customer Service Representative (Job Hunters, Remote, Nov 2024–Nov 2025), I responded to customer questions in a timely, courteous manner, escalated unresolved issues, and ensured follow-up until resolution while keeping accurate customer records updated in internal systems. Previously at Call Closer 7o4 Stores (Jan 2021–Jul 2023), I closed 20–30 sales weekly, boosted conversion rates by 25%, and supported repeat purchases through effective follow-ups. Earlier, as a Customer Support / Sales Representative (John Uzo Enterprise, Jan 2017–Nov 2018), I handled over 50 inquiries daily, resolved 90% of complaints on the first attempt, and maintained proper documentation while processing sales orders and guiding customers with product information.