Maryann Usungurua

I am a dedicated and results-driven Customer Service Professional with over four years of experience in call center and customer support roles. My expertise lies in managing customer inquiries, scheduling appointments, and resolving complex issues efficiently. I pride myself on my ability to enhance client satisfaction and drive operational efficiency through effective communication and attention to detail.

In my current role as a Customer Service & Sales Representative at Fitness Ambassador, I have achieved a remarkable 95% customer satisfaction rate and a peak sales success rate of 80% monthly. My commitment to delivering exceptional customer service has allowed me to manage over 50 active accounts while enhancing our client base by 75%. I am proficient in various technical tools, including CRM software and project management platforms, which enable me to provide personalized support and ensure long-term customer loyalty.