DP
Open to opportunities

Diandre Pollard

@diandrepollard

Dedicated customer service representative with a focus on efficiency.

Jamaica

What I'm looking for

I am looking for a role that allows me to utilize my customer service skills in a dynamic environment, where I can contribute to team success and grow professionally.

I am a dedicated customer service representative with experience in sales and a strong commitment to ensuring client satisfaction. My career began as a Sales Agent at Panorama BPO, where I honed my skills in communication and problem-solving. I am passionate about providing exceptional service and uncovering guests' needs to deliver tailored solutions.

Currently, I work as a Customer Service/Sales Representative at Alorica, where I assist guests with hotel reservations and address their inquiries. My ability to adapt to fast-paced environments and work collaboratively with teams has allowed me to thrive in customer-focused roles. I am eager to leverage my skills to contribute to an organization that values efficiency and client satisfaction.

Experience

Work history, roles, and key accomplishments

AL
Current

Customer Service/Sales Representative

Alorica

Sep 2022 - Mar 2024 (1 year 6 months)

As a Customer Service/Sales Representative at Alorica, I booked hotel reservations and assisted guests with their needs, ensuring a high level of customer satisfaction.

PB

Sales Agent

Panorama BPO

Jan 2020 - Feb 2020 (1 month)

Worked as a Sales Agent at Panorama BPO, focusing on sales and customer interaction. Engaged with clients to promote services and ensure satisfaction.

Education

Degrees, certifications, and relevant coursework

CS

Calabar High School

School Leaving Certificate, General Education

2012 - 2017

Completed secondary education with a focus on various subjects including Mathematics, English Language, Principles of Business, Social Studies, and Spanish.

Tech stack

Software and tools used professionally

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Diandre Pollard - Customer Service/Sales Representative - Alorica | Himalayas