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@akayliacole
Highly motivated customer service professional with 4+ years experience.
JamaicaI am a highly motivated customer service professional with over four years of experience in customer relations. My ability to build rapport with customers and effectively address their complaints has resulted in increased customer loyalty and a positive reputation for the organizations I've worked with.
Currently, I serve as a Live Chat Support Agent at Alorica, where I resolve over 160 customer inquiries daily, maintaining a satisfaction rate of 95%. My previous role as a Customer Service Representative at Conduent BPO Ltd. allowed me to handle over 100 inbound calls per day, achieving a 96% satisfaction rate while growing existing customer accounts by 30% through exceptional service.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Alorica
Sep 2022 - Present (3 years 2 months)
As a Live Chat Support Agent, I resolved over 160 customer inquiries daily with a 95% satisfaction rate. I identified and escalated complex issues to tier 2 support, reducing resolution time by 25%, while maintaining high product knowledge using Zendesk.
Conduent BPO Ltd
Mar 2020 - Jul 2022 (2 years 4 months)
In my role as a Customer Service Representative, I handled over 100 inbound calls daily, achieving a 96% satisfaction rate. I provided courteous and empathetic service, resulting in a 30% growth in existing customer accounts.
Degrees, certifications, and relevant coursework
NCTVET Promotions and Sales Certificate, Customer Service
2018 - 2019
Completed NCTVET Promotions and Sales Certificate, Customer Service Certificate, and City & Guilds certifications in Mathematics and English.
High School Diploma, General Education
2013 - 2018
Achieved a High School Diploma with subjects including English language, Social Studies, Integrated Science, EDPM, and Principles of Business.
JamaicaYou can contact Akaylia and 90k+ other talented remote workers on Himalayas.
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