At ALORICA, I provided customer service through high-volume inbound calls, helping customers with reservations, changes, cancellations, and service concerns. I also assisted with vacation sales by understanding customer needs and recommending suitable destinations, hotels, and travel options.
I coordinated with internal departments to resolve time-sensitive reservation issues and documented customer interactions in company systems and web-based applications. I met established performance standards and KPIs while maintaining quality customer interactions.
