Karen Harris
@karenharris
Dynamic customer service professional with a passion for client satisfaction.
JamaicaWhat I'm looking for
I am a dynamic and results-driven Customer Service Professional with over 2 years of experience in delivering top-tier support in high-volume environments. My proven ability to foster customer loyalty and resolve complex issues efficiently has significantly enhanced customer satisfaction through clear, solution-oriented communication.
At Teleperformance, I managed high volumes of inbound inquiries, consistently achieving resolution targets and improving customer satisfaction scores. I implemented customer-first strategies that increased first-call resolution rates and promoted loyalty programs, contributing to a measurable increase in customer retention. My dedication to service excellence has been recognized by supervisors through positive client feedback and consistent high-quality service.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Teleperformance
Sep 2022 - Nov 2024 (2 years 2 months)
Managed high volumes of inbound inquiries, achieving resolution targets and improving customer satisfaction scores. Implemented customer-first strategies that increased first-call resolution rates.
Education
Degrees, certifications, and relevant coursework
Port Antonio High School
Diploma, General Studies
Completed secondary education, focusing on a broad curriculum to prepare for further studies or the workforce. Developed foundational knowledge across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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