Karen Harris

I am a dynamic and results-driven Customer Service Professional with over 2 years of experience in delivering top-tier support in high-volume environments. My proven ability to foster customer loyalty and resolve complex issues efficiently has significantly enhanced customer satisfaction through clear, solution-oriented communication.

At Teleperformance, I managed high volumes of inbound inquiries, consistently achieving resolution targets and improving customer satisfaction scores. I implemented customer-first strategies that increased first-call resolution rates and promoted loyalty programs, contributing to a measurable increase in customer retention. My dedication to service excellence has been recognized by supervisors through positive client feedback and consistent high-quality service.