Nickelia User
@nickeliauser
Customer service professional driving retention, sales, and data-informed solutions.
JamaicaWhat I'm looking for
I am a customer service professional with progressive experience in reservations, inbound support, and sales across contact-center environments. I consistently meet performance targets while building strong client relationships and resolving complex customer issues.
My roles at Conduent, Continuum Global Solutions, and Teleperformance sharpened my skills in upselling, order processing, CRM documentation, and cross-department collaboration to resolve escalations. I leverage data analysis, remote communication, and workflow optimization to improve customer retention and drive revenue.
I bring patience, strong written and verbal communication, and a commitment to service excellence, seeking opportunities where I can apply sales strategy and problem-solving to deliver measurable business impact.
Experience
Work history, roles, and key accomplishments
TEIdentified and engaged prospective customers via calls, email and in-person meetings, negotiated terms and processed orders to meet individual and team sales targets; maintained CRM records to support timely delivery and repeat business.
Customer Service Representative
Continuum Global Solutions
Apr 2023 - Sep 2023 (5 months)
Provided prompt phone, email and chat support, resolved inquiries and complaints efficiently, documented interactions in internal systems, and collaborated cross-functionally to meet customer satisfaction and response-time targets.
COHandled inbound calls and emails for cruise bookings, processed reservations and cancellations accurately, upsold packages and services to increase revenue, and ensured data integrity and compliance with policies.
Education
Degrees, certifications, and relevant coursework
UJUniversity of Technology, Jamaica
Bachelor of Science, Midwifery
2023 -
Pursuing a Bachelor of Science in Midwifery with a reported GPA above 3.50; degree expected in November 2027.
Montego Bay High School
Caribbean Secondary Education Certificate, General Secondary Education
2016 - 2021
Completed Caribbean Secondary Education Certificate with distinctions in Science and English, achieving 10 subjects.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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