Brittany Nugent
@brittanynugent
Dedicated customer service specialist with a focus on client satisfaction.
JamaicaWhat I'm looking for
I am a dedicated Customer Service Representative with a strong background in hospitality and sales. Currently, I work at RIU Hotel in Ocho Rios, where I excel in answering customer inquiries and resolving complaints efficiently. My commitment to providing excellent service has helped enhance customer satisfaction and loyalty.
Previously, I served as a Salesperson at Bahia Principe Hotel in Runaway Bay, where I developed strategies to meet sales quotas and analyzed customer feedback to improve product offerings. My ability to gather and utilize customer insights has been instrumental in driving sales and enhancing service quality.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
RIU hotel
Sep 2022 - Present (2 years 9 months)
As a Customer Service Representative, I answered customer inquiries, provided accurate information regarding products and services, and resolved complaints in a timely manner. I assisted customers with product selection, ordering, billing, returns, and technical support while gathering feedback to improve service.
Salesperson
Bahia, Principe hotel
Apr 2019 - Apr 2021 (2 years)
In my role as a Salesperson, I developed and implemented strategies to meet sales quotas, gathered competitive data, and maintained accurate records of customer interactions. I analyzed customer feedback to identify areas for product improvement.
Education
Degrees, certifications, and relevant coursework
St Monica's
Certificate of Excellence, Customer Service
2018 - 2021
Completed a Certificate of Excellence in Front Desk operations, focusing on customer service skills and the ability to prioritize and multi-task in a fast-paced working environment.
Steer Town Academy
High School Diploma, General Education
Achieved a High School Diploma, demonstrating the ability to work as part of a team and successfully handle escalated customer support issues.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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