Open to opportunities

Dhruvkumar Patel

@dhruvkumarpatel

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Customer-focused Tech Sales professional driving revenue through data analysis.

Canada

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What I'm looking for

I am seeking a role that fosters collaboration and offers opportunities for growth in tech sales.

I am a customer-focused Tech Sales professional with a proven track record in stakeholder engagement, customer service, and lead generation. My experience includes generating $5.9 million in revenue opportunities through data-driven customer analysis and cross-selling strategies. I excel in delivering compelling ROI presentations to C-suite executives and collaborating across sales teams to drive business growth.

In my recent role as a Senior Business Analyst at TELUS, I spearheaded cross-selling initiatives that resulted in a 70% increase in sales team productivity. My ability to build and maintain strategic relationships with key stakeholders has been instrumental in driving revenue initiatives and optimizing customer retention strategies. I am also HubSpot Inbound Sales certified and have hands-on experience with various CRM platforms and sales analytics tools.

Experience

Work history, roles, and key accomplishments

Senior Business Analyst

TELUS

May 2024 - Jul 2024 (2 months)

Spearheaded cross-selling initiatives with SMB sales teams, identifying $5.9M in revenue opportunities through data-driven customer analysis. Collaborated with sales teams to optimize customer retention strategies and delivered ROI presentations to C-suite executives.

Cross Selling Sales Analysis Sales Strategy Stakeholder Engagement ROI Presentations CRM Software Sales Analytics Team Collaboration Business Growth

Business Development Volunteer

Re-Defined

Nov 2023 - Apr 2024 (5 months)

Collaborated with executives to drive a 90% conversion of qualified leads to closed deals. Created a structured sales outreach plan and improved event participation by 50% through strategic stakeholder collaboration.

Lead Generation Sales Outreach Event Management Marketing Strategy Mentorship Campaign Management

Customer Service Representative

Walmart

Nov 2022 - Mar 2024 (1 year 4 months)

Educated customers on product features, driving a 25% increase in add-on purchases. Maintained high service quality and resolved 90% of customer inquiries on the first interaction.

Customer Service Product Knowledge Team Collaboration Quality Technical Troubleshooting Communication Customer Engagement

Education

Degrees, certifications, and relevant coursework

Conestoga College

Diploma, Information Technology

2022 - 2023

Studied Information Technology Business Analysis, focusing on the intersection of technology and business processes to improve organizational efficiency and effectiveness.