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Dewald Smit

@dewaldsmit

Account Manager at Network Configurations who strengthens client relationships and identifies IT and cloud upsell opportunities.

South Africa

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What I'm looking for

I’m seeking an environment that supports self-development and financial results, where I can gain practical business experience and develop my interests in people, relationship management, and business.

At Network Configurations, I serve as VCTO and work with client accounts across IT, managed services, and cloud solutions. I build trusted advisor relationships, identify upselling and cross-selling opportunities, and discuss client needs through Technical Business Reviews and annual budget planning.

As General Manager at Link-Up Internet, I drove sales initiatives, managed staff KPIs and budgets, and developed training programs. Earlier, as Head of IT at BAS-Energy / Smarter Business BPO, I managed IT systems and data operations, including network security, hosted services, and data governance.

My experience also includes regional management, cloud solutions, and infrastructure engineering. I’m looking to apply my sales and relationship management experience in an environment that supports self-development and financial results, with a focus on people, relationship management, and business.

Experience

Work history, roles, and key accomplishments

Current

VCTO (Virtual Chief Technology Officer)

Current

Network Configurations

Jan 2022 - Present (4 years 8 months)

Serve as primary point of contact for assigned client accounts, building trusted advisor relationships with key decision-makers. Identify upselling, cross-selling, and renewal opportunities, and ensure SLA commitments are met.

Account Management Customer Relationship Management IT Infrastructure Networking Cybersecurity Cloud Technologies CRM Microsoft Office Datto Autotask Tech Business Reviews Upselling Cross Selling SLA Management

Head of IT

BAS-Energy / Smarter Business BPO

Apr 2015 - Jun 2020 (5 years 2 months)

Planned, organized, controlled, and evaluated IT and electronic data movement, hosting, and safety operations. Managed IT staff, network, servers, and data governance.

IT Management Network Management server management Active Directory M365 Azure Acronis FortiGate Salesforce SharePoint TeamViewer RDP Data Governance POPIA GDPR Kaspersky CCTV Telecommunications VMWare Hyper V

Assistant Manager

Unlimited World Contact Centre

Mar 2009 - Apr 2010 (1 year 1 month)

Interviewed and employed staff, managed KPI performance, and provided sales training. Conducted performance coaching and daily impact sessions.

Interviewing KPI Management Sales Training Performance Coaching Staff Morale Management

IT Sales

WebStorm

Jan 2008 - Feb 2009 (1 year 1 month)

Sold ADSL connectivity, Diginet services, LAN site surveys, WAN (MPLS) networks, Linux servers, PABX systems, and website design services.

DSL Diginet LAN WAN MPLS Linux PABX LCR Web Design

Key Accounts Consultant

Panasonic

Sep 2004 - Dec 2007 (3 years 3 months)

Cold called and door knocked to source leads and deals. Sold photocopiers, service contracts, and PABX systems.

Cold Calling Sales Lead Generation Photocopier Sales Service Contract Sales PABX Sales

Affiliate Relationship Manager

Osiris

Jun 2000 - Aug 2004 (4 years 2 months)

Provided ongoing affiliate support and managed relationships with international developers. Handled email and SQL database maintenance and reporting.

Affiliate Management Relationship Management Email Marketing SQL Database Management Reporting Email Compliance

Technical Engineer

Zentek Computers

May 1998 - May 2000 (2 years)

Provided IT development and service, assisted in network administration, and handled pre-sales, network installations, and after-sales support.

IT Development Network Administration Pre Sales Network Installations After Sales Support

Outbound IT Manager – Managed Services

NCD Solutions

Managed workstations, thin clients, and school tech centers. Handled VMware and HyperV scoping, tape/offsite backup and DR, and anti-virus solutions.

Workstations Thin Clients POS VMWare Hyper V Backup Disaster Recovery Antivirus Trend Micro Kaspersky EMC SAN NAS

General Manager

Link-Up Internet

Managed general divisions and departments, including budget management, policy formulation, and staff monitoring. Drove sales and sales training, improved administration processes, and evaluated departmental performance.

General Management Budget Management Policy Formulation Staff Management Sales Sales Training Vendor Management Fleet Management KPI Management Customer Service

Senior Infrastructure Engineer

Mesh Telecom

Implemented MPLS WAN networks, conducted fibre connectivity and site surveys, and set up Cisco routers and HP/Dell switches. Designed server rooms and IT hardware architecture.

MPLS Cisco Routers HP Switches Dell Switches Fibre Connectivity site surveys Project Management Data Center Design Server Rooms Network Architecture Backup Architecture UPS

Cloud Solutions Technician

SYNAQ

Implemented and rolled out onsite and hosted Exchange, email continuity, architecture, branding, and security. Consulted to large and SME businesses on cloud-based solutions.

Exchange Hosted Exchange Email Continuity Email Architecture Email Branding Email Security Spam Prevention Cloud Solutions