@vincentvangreunen
Client Success Manager at Baseline IT, retaining 90% of 35 managed-service client accounts and coordinating an 8.8 TB migration to Box.
South AfricaAt Baseline IT, I manage 35 client accounts and maintain 90% client retention through proactive engagement and responsive service. I advise clients on IT solutions and manage the process from needs analysis and solution design through pricing, proposals, and delivery.
I write client IT policies and prepare disaster recovery test reports and monthly managed-service reports. I also coordinated an 8.8 TB migration from an on-premises Synology NAS to Box, planning the transfers and permissions.
Work history, roles, and key accomplishments
Baseline IT
Sep 2022 - Present (4 years 1 month)
Serve as trusted advisor for 35 client accounts, maintaining 90% retention through proactive engagement. Manage full cycle from needs analysis to delivery, including quotations, proposals, and cross-selling.
Ecoveld
Jan 2022 - May 2022 (4 months)
Owned full sales cycle from lead to close, presenting and handling objections. Built deep product knowledge and translated technical specifications into client value.
UIS Organic & Sediba Laboratory
Aug 2020 - Dec 2021 (1 year 4 months)
Worked in an equipment-driven, precision environment requiring accuracy, strict process discipline, and meticulous documentation.
Private business
Mar 2016 - Aug 2016 (5 months)
Managed sourcing, pricing, delivery, and customer relationships for a physical product business as co-owner.
Degrees, certifications, and relevant coursework
Bachelor of Arts, Interior Design
2017 - 2019
Completed a BA in Interior Design from IIE Vega School from 2017 to 2019.
National Senior Certificate, General
Completed National Senior Certificate at Garsfontein High School in 2013.
Bachelor of Science, Information Technology
2015 -
Studied BSc Information Technology at North-West University, Potchefstroom, but did not complete the degree.
Software and tools used professionally
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