Open to opportunities

Darren Girling

@darrengirling

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Experienced IT manager with a strong background in service delivery.

South Africa

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What I'm looking for

I am looking for a challenging role that leverages my analytical skills and leadership experience while fostering a culture of service excellence.

With 25 years of experience in the IT industry, I have honed my skills in leadership, mentoring, and the design and implementation of technology solutions. My journey has taken me through various roles, including Service Delivery Lead and Senior Account Manager, where I have successfully driven managed services delivery and maintained strong client relationships. I value authenticity, commitment, and integrity in my professional endeavors.

Throughout my career, I have demonstrated exemplary communication skills and a commitment to service excellence for both internal and external customers. My technical expertise spans across networking technologies, Citrix deployments, and managed security services, allowing me to effectively lead teams and manage complex projects. I continuously strive to remain current on the latest technologies to provide the best solutions for my clients.

Experience

Work history, roles, and key accomplishments

Service Delivery Lead

Managed Security Services Infrastructure Security Architects

Jul 2024 - Jul 2024 (0 months)

Led incident management and SOC team management while driving the delivery of managed services and ensuring quality management.

Incident Management SOC Managed Services Quality Management Leadership

Senior Account Manager

IOCO IS

Aug 2021 - Jan 2024 (2 years 5 months)

Managed client relationships, coordinated technical resources, and oversaw project management while staying updated on vendor technologies.

Client Relationship Management Project Management Vendor Technologies Communication

Senior Engineer

EOH TS / Aptronics

Oct 2018 - Jul 2021 (2 years 9 months)

Provided design, implementation, and operational support for networking technologies including Citrix ADC Netscaler and SD-WAN.

Networking SD WAN Design Implementation

Senior Engineer / Technical Service Manager

EOH TS

Nov 2012 - May 2018 (5 years 6 months)

Directed technical teams, negotiated contracts, and ensured SLA adherence while cultivating client relationships.

Team Direction Contract Negotiation SLA Leadership

Senior Engineer

Smartaxess Solutions

Feb 2008 - Oct 2012 (4 years 8 months)

Responsible for the design, implementation, support, and documentation of Citrix technologies while mentoring team members.

Citrix Design Implementation Support Mentoring

Senior Managed Services Engineer

Internet Solutions

Feb 2005 - Jan 2008 (2 years 11 months)

Architected, deployed, and maintained hosted multi-tenanted Citrix platforms while supporting various hosted solutions.

Citrix Deployment Maintenance Hosted Solutions

Education

Degrees, certifications, and relevant coursework

Unknown

Matric, Networking Technology

2018 - 2021

Studied networking technology, focusing on design, implementation, and operational support of Citrix ADC Netscaler and SD-WAN, as well as Citrix Cloud deployments into on-premises and hyperscalers.