Ruben De Lange

Provided back-end support for various client backup systems, including Veeam, Altaro, Datto, Acronis, Cove/Enable, and Storagecraft Solutions. Managed patch management for clients using Autotask and Datto RMM, alongside ITG/IT Glue.

Managed a team of 9 technicians across multiple countries, assigning tickets, managing schedules, and providing training. Delivered technical IT support to USA-based clients, troubleshooting email, user accounts, printers, scanners, computers, and various line of business applications.

Managed client accounts and acted as an IT Engineer, attending scheduled onsite SLAs and ad-hoc call-outs. Successfully generated new clients and provided continuous support, updating client documentation in ITGlue.

Managed and maintained all servers, ensuring uptime, scheduled updates, and successful backups. Administered PCs, antivirus, user accounts, and the network, including internet, local network, printers, and Wi-Fi.

Provided daily IT support for approximately 500 users, covering user, network, desktop, laptop, mobile, tablet, printer, and telephone support. Handled ad-hoc requests and troubleshooting.

Provided OS support (Win XP/Vista/Win7) and managed Blackberry accounts on a BES server. Supported and maintained servers (2000/2003/2008, VM), created email accounts via AD, and managed wireless networking.

Provided OS support (Win XP/2003/Vista/Win7) and managed Blackberry accounts on a BES server. Worked on servers (Win 2003/2008), maintained and created email accounts via Exchange and AD.

Maintained desktops for 200 users at Head Office, including building PCs, loading OS, and providing support. Worked on servers (Win 2000/2003), maintained and created email accounts, and managed a fax server.

Maintained desktops for 350 users at Head Office, including building PCs, loading OS, and providing support. Erected and maintained a call center, worked on servers (Win 2000/2003), and managed email accounts.

Assisted with cash collections and administrative work, including reading maps for travel to rural areas. Responsible for loading and repossessing goods.

Responsible for filling mills and mixing chemicals for oil production. Operated a forklift and dispatched containers.

Checked and maintained all stock and tools. Provided site assistance with climbing cranes and spray painting.

Assisted with various woodworking tasks, including sanding wood, packing wood manually, and answering phones. Responsible for cleaning offices and the factory daily.

Completed training in NSM 2.3.5 - SaaS Firewall and NSM 2.3 - Technical aspects of SonicWALL. Gained expertise in Deep Dive, Analytics, Reporting, Onboarding, and Sales Educator/Facilitator roles.

Achieved Datto RMM Certification and Cloud Backup Certification from Datto University. Developed skills in remote monitoring and management, as well as cloud backup solutions.

Obtained MCP (Microsoft Certified Professional) certification, including MS900 – Office365 (Cloud Certification) and SC900 – Security (Cloud Certification). Enhanced knowledge in Microsoft cloud services and security principles.

Completed courses in IT Service Delivery & IT Service Management, IT Support Service Delivery Management, and Operational Management (Pink Elephant). Gained expertise in ITILv3 Syllabus, Human Resources Management, and Business Integration.

Undertook an IT Management Course focusing on Building Information Systems. Developed skills in managing IT infrastructure and systems.

Achieved VMTSP (Veeam Technical Sales Professional) certification. Gained expertise in Veeam Backup solutions.

Obtained Altaro VM Backup Certified Professional certification. Developed skills in Altaro VM Backup solutions.

Completed Acronis Sales Professional certification. Gained expertise in Acronis Backup solutions.

Achieved Technical Master certification in Sonicwall. Developed advanced skills in Sonicwall technologies.

Completed various eLearning College courses including Human Resources Management, General Management, Project Management, Supply Chain Management, and Risk Management. Gained a broad understanding of business and management principles.

Participated in Microsoft Virtual Academy (MVA) courses on Office 365, covering provisioning services, enabling clients, admin support skills, tools and tips, managing Exchange Online, and ProPlus Deployment. Enhanced expertise in Office 365 administration.

Completed Microsoft Virtual Academy (MVA) courses on Windows Server 2012 R2, including Using IP Address Management (IPAM), Compute, Server Networking, and Server Virtualization with Hyper-V and System Center. Developed skills in Windows Server administration.

Attended Microsoft Virtual Academy (MVA) courses on Windows 10, covering IT Pro Essentials Support, Windows 10 Secrets, and Windows 10 for Education. Gained insights into Windows 10 deployment and support.

Completed Microsoft Virtual Academy (MVA) courses on Microsoft Azure, including Active Directory in a Hybrid Environment, Virtual Networking, Azure Active Directory, and Virtual Machines. Developed skills in Azure cloud services.

Participated in Microsoft Virtual Academy (MVA) courses on other Microsoft topics, including VMware to Hyper-V Migration, Understanding Active Directory, Enabling DNS for Mail Flow for SMB, and Mail Flow & Accepted Domains for SMB. Expanded knowledge in various Microsoft technologies.

Completed Microsoft Virtual Academy (MVA) courses on IT Service Management, covering SLA Insight, Standardize Service Delivery, Manage Multiple Processes, and OLA Insight. Gained knowledge in IT service management best practices.

Achieved Service Manager Cert., Sales Manager Cert., Services Technician Cert., and University Engineer/Technician Cert. from ConnectWise. Developed comprehensive skills in ConnectWise platform and service management.

Completed Syspro Administration training. Gained expertise in managing and administering SYSPRO systems.

Completed Basic Networking Course, Advanced Networking Course, and Wireless Networking Course. Developed foundational and advanced skills in networking.

Obtained a Senior Certificate with subjects including Afrikaans (SG), English (SG), Biology (SG), Geography (SG), Technical Drawing (SG), and Woodwork (SG). Completed academic studies at Afrikaans Hoërskool Germiston.