Open to opportunities

Denise Hernandez

@denisehernandez1

I improve customer experiences through technical support, issue resolution, retail operations, and clear customer communications.

United States

Message

What I'm looking for

I'm looking to contribute customer service, technical support, operations, and issue-resolution skills in a role focused on delivering clear, high-quality customer experiences.

I'm currently supporting sales, digital administration, and customer communications at Heart Soul and Art, where I manage Shopify updates, event postings, promotional calendars, newsletters, and weekend cash reporting.

Previously, I delivered technical support and product guidance at Apple, achieving an NPS of 93 during the holiday season. I've supported device setup, activations, iCloud transfers, and data migration across iPhones, iPads, and MacBooks.

Across Dyson, Chewy, and Torrid, I've resolved customer concerns, supported store and call-center operations, analyzed feedback, drove sales, and helped create welcoming experiences. I bring fluent Spanish communication and hands-on experience with customer service, reporting, compliance, and digital tools.

Experience

Work history, roles, and key accomplishments

Current

Sales Associate & Digital Administrative Support

Current

Heart Soul and Art

Jan 2026 - Present (8 months)

Provided personalized customer service and supported daily store operations, including cash handling and administrative tasks. Managed Shopify account updates, event postings, and email marketing via Constant Contact.

Customer Service Cash Handling Shopify Constant Contact Email Marketing Administrative Support Event Planning Sales Support

Keyholder

Torrid

Jan 2025 - Jan 2026 (1 year)

Supported management in achieving store objectives and KPIs, provided engaging customer service, and assumed responsibility for store operations as acting Manager on Duty when management was absent.

Customer Service Sales Store Operations Team Leadership KPI Management

Seasonal Specialist

Apple

Jan 2024 - Jan 2025 (1 year)

Provided high-level technical support and product recommendations for Apple products, achieving an NPS of 93 during the holiday season. Assisted with phone activations and data migration for iPhones, iPads, and MacBooks.

Technical Support Customer Service Apple ecosystem ICloud Data Migration Sales

Customer Resolutions Specialist

Dyson

Jan 2023 - Jan 2024 (1 year)

Addressed and resolved customer concerns and complaints, established clear communication channels, and ensured compliance with company policies and industry regulations.

Customer Service Issue Resolution Communication Skills Compliance Cross Functional Collaboration

Customer Service Representative

Chewy

Jan 2020 - Jan 2023 (3 years)

Managed customer contacts in a fast-paced call center environment, handling inquiries, payments, and service requests. Analyzed customer feedback to identify trends and suggest improvements.

Customer Service Call Center Sales Problem Solving Data Analysis