Open to opportunities

Cynthia McCulloch

@cynthiamcculloch

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Client-focused professional with over 10 years in customer support.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth in a supportive remote environment.

I am a client-focused and tech-savvy professional with over 10 years of experience in customer service, virtual support, sales, and administrative operations. My career has been marked by a proven success in managing remote communications, resolving escalated issues, and supporting cross-functional teams while maintaining high service standards in fast-paced environments.

At Sephora, I have excelled as a Lead Beauty Advisor, achieving a 98% client loyalty conversion rate and consistently exceeding monthly sales goals. My ability to build trust and provide personalized assistance has been key to my success. I am passionate about efficiency and customer satisfaction, and I continuously seek opportunities for growth in remote settings.

Experience

Work history, roles, and key accomplishments

Current

Lead Beauty Advisor

Current

Sephora

Mar 2019 - Present (6 years 5 months)

Provided personalized customer assistance, product education, and loyalty support in-person and via digital platforms. Maintained a 98% client loyalty conversion rate by building trust, product knowledge, and consistent follow-ups.

Customer Service Product Education Sales Inventory Management Conflict Resolution

Freelance Boutique Manager

L'Oréal

Jan 2018 - Mar 2022 (4 years 2 months)

Tracked sales performance, client data, and scheduling using Excel and cloud-based tools. Delivered administrative oversight for events, promotions, and new product launches.

Data Analysis Event Management Administrative Support Cloud Computing

Recruitment & Customer Support Manager

Rogue Inc. (AT&T Retailer)

Feb 2017 - Nov 2018 (1 year 9 months)

Delivered support across phone, email, and live chat channels with 90%+ customer satisfaction ratings. Managed applicant tracking and virtual onboarding for retail locations.

Customer Support Applicant Tracking Systems Onboarding Live Chat Support

Counter Manager

Ulta Beauty

Sep 2015 - Dec 2017 (2 years 3 months)

Maintained a 98% loyalty program conversion rate through strong rapport-building and targeted recommendations. Exceeded department sales targets, maintaining a 20%+ profit margin and boosting brand performance.

Sales Management Customer Relationship Management Staff Training Inventory Forecasting Reporting

Education

Degrees, certifications, and relevant coursework

Polaris Career Center

Certificate, Cosmetology

2014 - 2015

Underwent specialized training in cosmetology, acquiring practical skills and theoretical knowledge in beauty and hair care. Prepared for a career in the beauty industry.

Strongsville High School

High School Diploma, General Studies

2010 - 2014

Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills for further academic and professional pursuits.