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@cynthiamcculloch
Client-focused professional with over 10 years in customer support.
United StatesI am a client-focused and tech-savvy professional with over 10 years of experience in customer service, virtual support, sales, and administrative operations. My career has been marked by a proven success in managing remote communications, resolving escalated issues, and supporting cross-functional teams while maintaining high service standards in fast-paced environments.
At Sephora, I have excelled as a Lead Beauty Advisor, achieving a 98% client loyalty conversion rate and consistently exceeding monthly sales goals. My ability to build trust and provide personalized assistance has been key to my success. I am passionate about efficiency and customer satisfaction, and I continuously seek opportunities for growth in remote settings.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Sephora
Mar 2019 - Present (6 years 8 months)
Provided personalized customer assistance, product education, and loyalty support in-person and via digital platforms. Maintained a 98% client loyalty conversion rate by building trust, product knowledge, and consistent follow-ups.
L'Oréal
Jan 2018 - Mar 2022 (4 years 2 months)
Tracked sales performance, client data, and scheduling using Excel and cloud-based tools. Delivered administrative oversight for events, promotions, and new product launches.
Rogue Inc. (AT&T Retailer)
Feb 2017 - Nov 2018 (1 year 9 months)
Delivered support across phone, email, and live chat channels with 90%+ customer satisfaction ratings. Managed applicant tracking and virtual onboarding for retail locations.
Ulta Beauty
Sep 2015 - Dec 2017 (2 years 3 months)
Maintained a 98% loyalty program conversion rate through strong rapport-building and targeted recommendations. Exceeded department sales targets, maintaining a 20%+ profit margin and boosting brand performance.
Degrees, certifications, and relevant coursework
Certificate, Cosmetology
2014 - 2015
Underwent specialized training in cosmetology, acquiring practical skills and theoretical knowledge in beauty and hair care. Prepared for a career in the beauty industry.
High School Diploma, General Studies
2010 - 2014
Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills for further academic and professional pursuits.
Software and tools used professionally
United StatesYou can contact Cynthia and 90k+ other talented remote workers on Himalayas.
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