Dominique Terry

Assisted families with online program inquiries and registration using SalesForce and EMS to create and maintain accurate records. Curated content tailored to the various stages of the customer’s journey, enhancing lead engagement rates by 35%.

Led and managed a team of 15 employees for assigned shifts, successfully training new team members on company policies, procedures, and product knowledge. Developed and implemented strategies to increase sales by 25% above the target goal from 40% to 65%.

Assisted in navigating clients through PNC’s digital banking platforms, offering guidance on account management, mobile app usage, and monitoring online transactions. Effectively demonstrated conflict resolution skills in addressing customer issues which led to improved customer relationships.

Provided direct administrative and procedural support to five managers, achieving recognition for collaborating with healthcare professionals and public health officials to de-escalate complex customer inquiries. Maintained accurate records of customer interactions, inquiries, and resolutions, adhering to HIPAA laws and regulations.

Effectively collaborated with the customer service department to resolve customer issues and maintain relationships between departments. Prepared shipments, verified shipping labels, and coordinated with carriers to ensure on-time deliveries.

Successfully implemented lasting solutions that reduced customer complaints and improved customer relationships. Generated reports on types of inquiries and customer feedback for all departments to help identify areas of improvement.

Received consistently high customer feedback and satisfaction scores, indicating customers were satisfied with the service provided. Collaborated with the quality assurance department to analyze customer feedback and complaints to improve customer experience.

Consistently received positive feedback from students and their families for providing clear and accurate information. Assisted prospective students with answering inquiries about the admission process and financial aid.

Successfully addressed customers’ inquiries, and concerns, and processed returns in a courteous and empathetic manner. Maintained the store's appearance by ensuring products were neatly organized and always properly presented.

Successfully created and maintained the company's website and social media, showcasing floral arrangements, prices, and promotions. Addressed customers through social media, email inquiries, and online reviews to develop customer relationships.

Completed an Associate of Applied Science degree, gaining foundational knowledge and practical skills relevant to various professional fields. Focused on developing a strong academic base to support future career endeavors.