Open to opportunities

Rainey Hewett

@raineyhewett

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Resourceful customer support professional with over 15 years of experience.

United States

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What I'm looking for

I am seeking a role that values collaboration and offers opportunities for process improvement and client engagement.

I am a poised and resourceful professional with over 15 years of experience supporting product development teams and clients through operational, administrative, and customer-focused roles. My strong written communication skills and technical proficiency enable me to deliver prompt, accurate support in fast-paced environments.

Throughout my career, I have demonstrated a commitment to maintaining high standards of client satisfaction. I have extensive experience in remote work settings, process improvement, and troubleshooting. My role as a Lead Department Operations Manager at Hobby Lobby has honed my ability to manage team communication and documentation effectively, ensuring efficient workflow and consistent customer service.

As a Virtual Assistant and Online Business Manager, I integrated complex CRM systems to streamline sales processes and enhance communication. My data analysis skills have allowed me to identify opportunities for process improvement, leading to significant productivity boosts. I am passionate about collaborating with cross-functional teams to enhance service quality and workflow efficiency.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant | Online Business Manager

Current

Drizzle Inc

May 2014 - Present (11 years 1 month)

Provided remote operational and administrative support, customizing solutions to meet organizational needs and enhance productivity. Utilized data analysis to identify opportunities for process improvement and support new product launches.

Virtual Assistance Remote Operations Administrative Support Data Analysis

Current

Visual Merchandising | Department Lead

Current

Hobby Lobby

Oct 2020 - Present (4 years 8 months)

Led department operations, ensuring efficient workflow and consistent customer service. Managed team communication and documentation to support daily objectives and resolve issues promptly.

Visual Merchandising Workflow Management Customer Service

Bridal Services | Operations Manager

Vera Wang

Jan 2010 - Apr 2014 (4 years 3 months)

Optimized client service processes, improving satisfaction and efficiency within the alterations department. Facilitated high-profile client fittings, collaborating with design teams to address unique needs.

Bridal Services Operations Management Collaboration With Designers

Work-Study | Executive Assistant

700 Degrees

Jan 2009 - Aug 2009 (7 months)

Provided confidential administrative support, managed communications, and maintained organized documentation. Assisted with scheduling and preparing materials for meetings.

Executive Assistance Administrative Support Confidentiality Document Management Scheduling

Work-Study | Store Manager

The Vault

Sep 2009 - Feb 2010 (5 months)

Oversaw daily store operations, focusing on customer service and team coordination. Managed inventory and sales records to ensure accurate reporting and efficient stock management.

Store Management Customer Service Team Coordination Inventory Management Sales Reporting

Education

Degrees, certifications, and relevant coursework

Fashion Institute of Design & Merchandising

Associate of Arts, Product Development

Supported product development teams and clients through operational, administrative, and customer-focused roles. Demonstrated strong written communication, technical proficiency, and a commitment to delivering prompt, accurate support in fast-paced environments.

PMI Institute

PMP Certification, Project Management

Project Management Professional (PMP) certification pending exam in July 2025. This certification enhances skills in project management, workflow optimization, and cross-functional collaboration.