Looking for a job

Andy Veronica

@andyveronica

Message

I coordinate repair support and resolve escalated client cases across luxury retail operations.

United States

Message

What I'm looking for

I'm looking for a customer support or operations role where I can resolve complex client issues, coordinate across teams, improve service quality, and use my bilingual communication and training experience.

At Louis Vuitton, I coordinate repair support between the repair center and 18 stores across three regions, helping maintain consistent repair standards and resolve quality concerns.

I previously supported clients through damaged-item repairs via live chat, phone, and email. Using Genesys Cloud and Salesforce, I managed escalated cases and advocated for clients throughout the repair process.

I've also led customer service teams, trained staff, presented repair operations to directors, and built trusted relationships through calm, bilingual communication in English and Spanish.

Experience

Work history, roles, and key accomplishments

Current

Store Support Coordinator

Current

Louis Vuitton

Apr 2024 - Present (2 years 5 months)

Serve as the primary communication link between the repair center and 18 Louis Vuitton stores across 3 regions, ensuring consistent repair standards. Investigate client repair concerns, coordinate training visits, and lead presentations for regional and global directors.

Citrix Workspace Vigilens Cross functional Coordination Training Presentation Skills Quality Standards Escalation Management

Digital Care Expert

Louis Vuitton

Feb 2022 - Apr 2024 (2 years 2 months)

Supported clients through the repair process via live chat, phone, and email, specializing in escalated cases. Used Genesys Cloud and Salesforce to manage communications and client cases.

Genesys Cloud Salesforce Live Chat Phone Support Email Support Escalation Management Client Advocacy

Accounts Payable Clerk

STG Auto Group

Aug 2021 - Jan 2022 (5 months)

Processed vendor invoices, applied credits, and generated weekly accounts payable reports for management.

Accounts Payable Invoice Processing Reporting Excel

Supervisor

Starbucks

Nov 2015 - Aug 2021 (5 years 9 months)

Led and trained team members on customer service standards and daily operations; resolved customer concerns to improve satisfaction.

Team Leadership Training Customer Service Operations Management

Caregiver

Home Support Services (IHSS)

Mar 2010 - Dec 2016 (6 years 9 months)

Provided direct, compassionate care to clients, responding to daily needs and emergencies with patience and composure. Monitored and communicated changes in client condition to coordinate appropriate care.

Patient Care Emergency Response Communication Skills Compassion