Deepti Kochhar

• Direct, coach, and manage performance for a nationwide network of 10 regional Chapter Administrators, leading onboarding, professional development, and alignment with national strategic priorities.
• Drive operational excellence across all Canadian Chapters by establishing scalable SOPs, standardized workflows, and performance frameworks. Lead CRM and operational technology adoption across reg

• Direct nationwide chapter operational support, serving as the primary strategic partner for Chapter Administrators to elevate operational consistency across Canada.
• Spearhead the development of operational playbooks and AI-enabled workflows to automate administrative tasks and modernize internal communication streams.
• Manage end-to-end operations for the GTA Chapter, coordinating executi

• Managed and reconciled annual multi-site program budgets, conducting quarterly forecasts and financial metric reports in partnership with the Finance department.
• Evaluated and modernized legacy tracking workflows into digital systems, cutting down approval times and improving document searchability.
• Oversaw end-to-end invoice verification, coding, and compliance for external vendors to p

• Managed centralized access database systems (FileMaker Pro), processing client records, managing confidential files, and generating monthly tracking reports.
• Spearheaded process improvement initiatives to transition paper-based referral and correspondence workflows to secure digital platforms.
• Managed key communications across residential program contacts and referring workers to ensure

• Enter data for up to 30 donors and organizations in to Sales Force every day
• Extensive knowledge and customization experience on various Salesforce standard objects like Accounts, Contacts, Reports and Dashboards
• Data entry in to secondary data stores using software like Kintera and Artez
• Perform various administrative duties such as documenting, mailing and filing
• Generate and mail abou

• Sold ticket for the show to attendees at the entrance booth
• Distributed welcome packages and informed the attendees about other Zoomer Media events

• Developed and managed the planning and production of a variety of web-based communication products, successfully integrating key messages into blog posts
• Managed a team of 5 designers and developers to design/create the Baby Saffron website, one of the top sellers and exporters of Saffron in India
• Engaged clients to bring out creativity and ingenuity into communications deliverables while st

• Handled queries and advised clients on additional services to enhance client experience
• Performed administrative duties like faxing, printing, photocopying, filing and scanning
• Greeted customers in a timely fashion while quickly determining their needs
• Created daily schedule for Chairman using Microsoft Outlook Calendar
• Created daily/monthly expense reports using Microsoft Excel
• Ordere

Worked as Research Intern at Indian Council of Social Science Research.

Worked as Research Intern at Mission Convergence.

Issued Mar 2026

Issued Mar 2026

Issued Feb 2026

Issued Sep 2024

Issued Sep 2024

Issued Sep 2024

Masters in Development Studies